There is a possibility to personalize the application by changing the picture and inserting e.g. the company logo.
There is a possibility to create a user account.
This functionality allows the end-user to store the vehicles data, customer data and see the details of appointments.
Figure 240 Example log-in screen
Create new account
This functionality enables new users to create their own user accounts.
User has to enter:
· Email address
· Password
· Data processing agreement
· General terms and conditions agreement
Figure 241 OAS - Create new account
Figure 242 OAS - information that the account was created
Account creation by the Backoffice (Backend functionality)
Figure 243 OAS – Maintain User Transaction
Figure 244 OAS – Create new user
Figure 245 OAS – Example of notification Email for Customer
Figure 246 OAS – User creation is confirmed – Status OK
Log in
To log-in to the online appointment scheduling application you have to enter e-mail and password.
Figure 247 OAS - Example log-in screen
Application shows logged-in user (Email address) in the right top corner. Drop-down menu is available with functions like:
· My Appointments
· Change password
· Delete account
· Log out
Figure 248 User Self Service
Reset password
Another functionality in the OAS application is the reset password functionality.
By clicking on the link “Forgot password?” the process will be started.
User has to enter the email address in order to get a message with new temporary password.
Screens logic is showed below:
Figure 249 OAS - Forgot password
Enter e-mail on which the account was registered.
Figure 250 OAS - Reset password (1)
And click on the “reset password” button:
Figure 251 OAS - Reset password (2)
Information that the password reset e-mail was sent:
Figure 252 OAS - Reset password (3)
Example email looks like below:
Figure 253 OAS - Email with password reset.
From that point of time user has possibility to enter new password:
Figure 254 OAS - New password after reset
Change password
It is also possible to change password after log-in:
Figure 255 OAS - change password (1)
Figure 256 OAS - change password (2)
List of vehicles
One of the advantages of user account creation is the functionality of vehicle list.
For all the vehicles that user created an appointment the master data is stored. By selecting the vehicle from the list the user does not have to enter the vehicle data again.
Figure 257 OAS - Vehicle selection (1)
List of vehicles:
Figure 258 OAS - Vehicle selection (2)
Additional functionality existing within vehicle list is the search, which can be helpful for the customers with huge number of assigned vehicles.
Figure 259 OAS - Vehicle search
Example usage of search:
Figure 260 OAS - Vehicle search (2)
My appointments
Another advantage of the user account is the list of appointments. List is available with:
· Appointment details
· Statuses
· Possibility to cancel an appointment.
The list can be opened under “My Appointments”.
Figure 261 OAS - My appointments
List is presented as a simple table.
Figure 262 OAS - List of appointments
From the appointments list it is possible to cancel an appointment, by clicking on the red “X” on the right side of the screen and confirming the action with “Yes”.
Figure 263 OAS - Cancel appointment (1)
Figure 264 OAS - Cancel appointment (2)
User can find and validate an appointment by inserting proper key words (license plate, make) in the search bar.
Figure 265 OAS- Search bar functionality
There is also an option to use advanced search, where system allows filter appointments by statuses (cancelled, confirmed, finished, in work, scheduled, work finished, ready for invoice), licence plate,
vehicle number, etc.
Figure 266 OAS- Advanced searching