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Maintain Concern Catalog
Concern catalog provides a decision tree data model supporting decision making. It has been designed for vehicle service to effectively guide potential user to indicate and report the failure. From quite generic observations trough set of questions down to specific problem, using descriptive hierarchy nodes, user is able to identify and pick a complaint. Along with a concrete complaint, a concern code is selected, which, with its description serves as a base for job creation in Service Order. Using a flexible lean condition engine, packages or additional attributes can be assigned to a concern code.
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