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In the VSS order, if a split that has the amount zero is billed to a service contract, the received service counter is not increased by 1. If a billing cancellation occurs for the split item, the counter is not decreased by 1. |
Prerequisites
In Customizing for VSS under Service > Service Contract > Specify Sales Document Types as VSS-Relevant you have specified the sales document types that are relevant for VSS.
Example
Your organization wants to work with covered services, and has made the required Customizing settings. A contract specifies that a customer is to receive five free inspections for a vehicle. With every billed VSS order (order type 2003, service contract release order), the system increases the field Received Service by 1.
If the billing document for a service contract release order is canceled, the system decreases the field Received Service by 1.
The service advisor has therefore an overview about how many inspections are already done, and how many are pending.