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Set the ‘Task for technician’ and ‘No task’ fields in transaction /PACG/ECM_SCG - Service call general settings .
Send a user to the cloud using transaction /PACG/ECM_USERMASTER. This generates a time task with a reference object of ‘Person’ and task key ‘SCUSU/[CLOUD USER NAME] [ACTIVITY TYPE]' (see transaction /PACG/ECM_SOLAF - Subtasks - Filter for activity type ranges).
Create a new service order in SAP, assign an activity to a technician, release, then in the mobile app create a new effort for a given operation, choosing a task related to the technician.
Idoc of type /PACG/ECM_ITYPE_SCALL_TASK generated after sending a user to the cloud.
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1.Send a user to the cloud with transaction /PACG/ECM_USERMASTER. This should cause a generation of /PACG/ECM_ITYPE_SCALL_TASK idocs – one for each activity type set in transaction /PACG/ECM_SOLAF - Subtasks - Filter .
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2. Create a service order of type YBS4 (the one set in /PACG/ECM_SCTD – Service Call types definition: Overview and Detail) and release it.
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3. Observe how no idocs of type /PACG/ECM_ITYPE_SCALL_TASK are sent.
4. Release assignment in FSM.
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