With a new approach, time tasks have only one reference – person. If the ‘Task for technician’ field is set in transaction /PACG/ECM_SCG - Service call general settings , tasks are sent only once, with the user data (/PACG/ECM_USERMASTER – User), and they are assigned to a person.
...
Summary of necessary steps
Set the ‘Task for technician’ and ‘No task’ fields in transaction /PACG/ECM_SCG - Service call general settings .
Send a user to the cloud using transaction /PACG/ECM_USERMASTER. This generates a time task with a reference object of ‘Person’ and task key ‘SCUSU/[CLOUD USER NAME] [ACTIVITY TYPE] (see transaction /PACG/ECM_SOLAF - Subtasks - Filter for activity type ranges).
Create a new service order in SAP, assign an activity to a technician, release, then in the mobile app create a new effort for a given operation, choosing a task related to the technician.
Idoc of type /PACG/ECM_ITYPE_SCALL_TASK generated after sending a user to the cloud.
...