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During inbound time effort processing, time records for confirmation and CATS can be split into two and more postings, each with different activity type and attendance/absence type.
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Prerequisites
Time splitting should be enabled in transaction /PACG/ECM_SCTD – Service Call types definition: Overview and Detail, field ‘Split conf’. Splitting rules are searched for
Determination criteria
During processing of inbound time efforts, relevant splitting rules (meaning ‘Actual start/finish' or ‘Duration’ time frames, as well as Activity and Attendance/Absence types to be used) are determined based on the following criteria:
plant of the service order header plant related to the time effort (required)
country key (optional)
Country key is determined based on company ID, order type and order partners. Partner role used to determine which partner should serve as source of country information should be maintained in transaction /PACG/ECM_SOAD – Service Order Address Determination, if in transaction /PACG/ECM_SCTD – Service Call types definition: Overview and Detail the ‘Assign. address’ is set to ‘Service order address determination’. In other cases the ‘SHIP-TO’ function will be used to determine the relevant partner and then its country key.
Source activity type (optional)
Source activity type is determined from time task or operation (if not found in time task).
Weekday - weekday of the time effort, calculated based on the date entered on the mobile app
The weekday can be set as ‘Public holiday’. In such a case first a relevant holiday calendar is determined. This is done using the calendar ID entered in the field ‘Holiday calendar ID'. If no value is found, it is determined based on the service order’s plant’s factory calendar. It is then checked if the time effort’s date is a holiday and if so, the time splitting entry for public holiday days will apply.
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Fields ‘REGION’ and ‘LUMPSUM’ can be considered obsolete and should not be used. |
Actual start/finish
Time efforts will be split based on the found entered Actual start/finish date time frames and will receive activity type and/or attendance/absence type entered for a specific entry.
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The time effort fits into three time frames (05:00 - 07:00 into the first one, 07:00 - 16:30 into the second one and 16:30 - 22:00 into the third one), therefore the posting will be split into three CATS entries, each with different activity type and Attendance/absence type:
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Public holiday
In the time splitting customizing, the weekday can be set as ‘Public holiday’. In such a case first a relevant holiday calendar is determined. This is done using the calendar ID entered in the field ‘Holiday calendar ID'. If no value is found, it is determined based on the service order’s plant’s factory calendar. It is then checked if the time effort’s date is a holiday and if so, the time splitting entry for public holiday days will apply.
Duration
Duration time frames are used to split time posting if the duration of time effort exceeds the specified number of hours/minutes. In addition to the work duration entered on the mobile app, CATS entries or service order data can be added. Set the ‘DuratSOpt' field as:
Person - retrieve the number of hours already entered in CATS for the technician on a given day and add this number to the length of time effort. Compare the overall number with the allowed duration time. If the number is exceeded, split the time effort into two parts - the first one lasting the amount of entered duration time, the second one will be all the time left.
Order - retrieve the number of hours already entered in CATS for the technician AND THE SERVICE ORDER on a given day and add this number to the length of time effort. Compare the overall number with the allowed duration time. If the number is exceeded, split the time effort into two parts - the first one lasting the amount of entered duration time, the second one will be all the time left.
Empty - duration time is not considered
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Activity types excluded from time splitting - /PACG/ECM_ATEXC - Activities excluded from duration
Prerequisites
Time splitting should be enabled in transaction /PACG/ECM_SCTD – Service Call types definition: Overview and Detail, field ‘Split conf’.