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Set the ‘Task for technician’ and ‘No task’ fields in transaction /PACG/ECM_SCG - Service call general settings .
Send a user to the cloud using transaction /PACG/ECM_USERMASTER. This generates a time task with a reference object of ‘Person’ and task key ‘SCUSU/[CLOUD USER NAME] [ACTIVITY TYPE]' (see transaction /PACG/ECM_SOLAF - Subtasks - Filter for activity type ranges).
Create a new service order in SAP, assign an activity to a technician, release, then in the mobile app create a new effort for a given operation, choosing a task related to the technician.
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See the ‘Configuration’ section in: https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/109969456/Time+tasks+-+standard+approach#Configuration
Steps
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Send a user to the cloud with transaction /PACG/ECM_USERMASTER. This should cause a generation of /PACG/ECM_ITYPE_SCALL_TASK idocs – one for each activity type set in transaction /PACG/ECM_SOLAF - Subtasks - Filter .
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/PACG/ECM_SOLAF - Subtasks - Filter
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2. Create a service order of type YBS4 (the one set in /PACG/ECM_SCTD – Service Call types definition: Overview and Detail) and release it.
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See other examples of time tasks creation and assignment: ‘Act. type as TT’ option set in transaction /PACG/ECM_SCTD, no settings in transaction /PACG/ECM_SCG: Time tasks - standard approach ‘Act. type as TT’ option not set in transaction /PACG/ECM_SCTD, no settings in transaction /PACG/ECM_SCG: ‘No time task’ option set in transaction /PACG/ECM_SCG: |