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The customizing is created as a cluster view.
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On the first level the list of companies is displayed.
The next level is divided into 3 main parts where different types of service requests can be managed:
Active service order types - for managing exclusion of general service orders
Active network based service types - for managing exclusion of network based service orders
Service call active type (service notification) - for managing exclusion of service notification based service orders
Each list displays active service call types, network order types or service notification types per company, The data in this level cannot be edited and is derived from set up /PACG/ECM_SCTD. In the Service order exclusion level the The actual work center exclusion can be defined .One can specify the exclusion level - in the lowest level (for each node). On ecan decide about the exclusion details such as header or operation and the exclusion conditions using standard options such as single value, greater than, less than, range etc.
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Please note that this functionality blocks sending of orders from SAP ECC/ S4 to SAP FSM. The service calls created on the FSM side for which the work center will be determined as one from the exclusion list will be processed anyways. |
Network based service orders
Service notification based service orders
Please note that only main service work center is taken into consideration while checking exclusion