This is an additional configuration screen allowing the ability to limit/exclude sending service orders based on work center (either from service order header or from service order operation).
The customizing is created as a cluster view.
On the first level the list of companies is displayed.
The next level is divided into 3 main parts where different types of service requests can be managed:
Active service order types - for managing exclusion of general service orders
Active network based service types - for managing exclusion of network based service orders
Service call active type (service notification) - for managing exclusion of service notification based service orders
Each list displays active service call types, network order types or service notification types per company. The data in this level cannot be edited and is derived from set up /PACG/ECM_SCTD. The actual work center exclusion can be defined in the lowest configuration level (for each node). One can decide about the exclusion details such as the exclusion type: header or operation and the exclusion conditions (using standard options such as single value, greater than, less than, range etc.)
Please note that the work center value should be entered as work center ID. The best practise is to choose the work center by name from the search help, then the work center Id will be automatically displayed:
Active Service Order Types level - example
The work center identified by ID is excluded on header level and the work center identified by ID is excluded on operation level for company 1000, service order type:
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Please note that the exclusion on the header level does not automatically mean exclusion for the whole service order. In case this is needed, the exclusion on two levels - header and operation needs to be defined. |
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Please note that this functionality blocks sending of orders from SAP ECC/ S4 to SAP FSM. The service calls created on the FSM side for which the work center will be determined as one from the exclusion list will be processed anyways. |
Network based service orders level - example
The work center WR001 identified by ID 10000002 is excluded on operation level (only relevant level for network orders) for company 1000, network order type PS02:
The below network order was created for company 100, type PS02 with two operations:
Operation 0010 was created for the work center SERV01 which was not excluded - such activity has been send to FSM after activity release
Operation 0020 was created for the work center WR001 which was excluded - this operation was blocked and has not been sent to the cloud after release
Service notification based service orders - example
Please note that only main service work center is taken into consideration while checking exclusion