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Learn more about Time Task DTO: https://docshelp.coresystems.net/api/dtossap.com/viewer/fsm_data_model/Cloud/en-US/timetaskdto_v16v18.html |
If a time task exists for a given activity (service order and person time tasks), it can be chosen as ‘task’ for time efforts created in the mobile app. This can generate an excessive number of tasks. For 5 operations, at least 10 tasks are sent (depending on /PACG/ECM_SOLAF - Subtasks - Filter config it can be more) – 5 referring to the person, 5 referring to the service order. This approach is recommended when time tasks are not person but service order dependent.
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/PACG/ECM_SCG - Service call general settings
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/PACG/ECM_SCTD – Service Call types definition: Overview and Detail
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TAT active - Work with CO activity type for time confirmation. Those activity types are sent per order as defined in transaction /PACG/ECM_SOLAF - Subtasks - Filter .
Send Time Task - Send order operation as „task” for time effort capturing.
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Not for person - Do not send time task for person.
/PACG/ECM_SOLAF - Subtasks - Filter
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Steps
Create a service order of type YBS4 (the one set in /PACG/ECM_SCTD – Service Call types definition: Overview and Detail) and release it.
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2. Four /PACG/ECM_ITYPE_SCALL_TASK idocs are sent. Two reference an object, the other two a person. One pair for one activity type.
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Activity types taken from /PACG/ECM_SOLAF - Subtasks - Filter .
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The time tasks can also be found by creating a query in the Analytics and Reporting Module.
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See other examples of time tasks creation and assignment: ‘Act. type as TT’ option set in transaction /PACG/ECM_SCTD, ‘No time task’ and ‘Time task for technician’ set in transaction /PACG/ECM_SCG: Time tasks - Time task for technician ‘Act. type as TT’ option not set in transaction /PACG/ECM_SCTD, no settings in transaction /PACG/ECM_SCG: ‘No time task’ option set in transaction /PACG/ECM_SCG: |
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