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- The original item or package has been manually added to the order, so that the corresponding master data for the original item is shown in the system.
- Master data for up-selling and cross-selling has been maintained correctly in Customizing, under Logistics Execution > Vehicle Sales and Service (VSS) > Order > Specific Processes > Up-selling and Cross-selling > Determination of Up-selling/Cross-selling > Define Table of Criteria.
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- You can define whether an original item must be rejected (but retained in the system) or deleted completely during the up-selling process. You can maintain this in Customizing, under Logistics Execution > Vehicle Sales and Service (VSS) > Order > Specific Processes > Up-selling and Cross-selling > Define Replacement Procedure.
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