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WARNING: This page as well as the hereby described integration approach are under construction. |
Standard service process description
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A released service order is replicated into the FSM planning board
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Using advanced scheduling the best matching technician(s) can be assigned to the service order
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Releasing the assignment will push a notification to the technician’s mobile app
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On the offline mobile app, the technician can confirm planned and unplanned effort, parts and expenses. The technician can also generate a PDF summary and capture the customer’s signature
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1:1 relationship of activities and operations
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Customizing transaction | Field | Required value |
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Use req. ass. | disabled | |
MRS active | disabled | |
No new oper. | disabled | |
Act. operation | enabled | |
No technician | disabled |