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WARNING: This page as well as the hereby described integration approach are under construction. |
Standard service process description
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A released service order is replicated into the FSM planning board
Using advanced scheduling the best matching technician(s) can be assigned to the service order
Releasing the assignment will push a notification to the technician’s mobile app
On the offline mobile app, the technician can confirm planned and unplanned effort, parts and expenses. The technician can also generate a PDF summary and capture the customer’s signature
After T&M Journal approval a Service Confirmation is created with follow-up Timesheet, Goods Movements and Billing
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Customizing transaction | Field | Required value |
|---|---|---|
Use req. ass. | disabled | |
MRS active | disabled | |
No new oper. | disabled | |
Act. operation | enabled | |
No technician | disabled |