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There is an internal recall number that is assigned by the DBM VSS system and an external recall number that originates from the OEM. This external recall number is important for communication between the OEM and the dealer and also to be able to identify the recall for the tasks to be performed in the workshop. This number can be found on the repair instructions for the mechanic, for example.
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Recall objects can be of type VELO (vehicle), object ID type DBMVIVSSVI. You can use a list of individual VINs, but no intervals. For further information on the object ID type, see SAP Note 996566.
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- Manually, from the SAP Easy Access screen under Dealer Business Management > Vehicle Sales and Service> Warranty > Recalls > Edit Recalls (WTYRCL).
- By triggering the creation of the recall in the SAP system by use of an interface to the dealer's system where the recall is stored. You can do this by using the Business Application Programming Interface (BAPI) function module BAPI_WARRANTYCLAIM_CREATE.
For current recalls (status Open), you can copy the recall data to the service order. When you create a new service order for a specific vehicle, the system checks whether relevant recalls exist. If so, the memo pad displays a list of these recalls, from where you can branch to each specific recall object to get more detailed information.
You can display previous recalls (status Closed) and also current recalls in the vehicle master (transaction /DBMVSS/VSEARCH).
You can branch to functions provided by the Document Management System (DMS) by choosing Business Document Navigator in the recall.