With this process, you can process warranty cases in the service order from order processing for Dealer Business Management Vehicle Sales and Service (VSS) and generate warranty claims. You can monitor the status of warranty claim processing using the relevant VSS order.
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The warranty claims are further processed in Warranty Claim Processing (LO-WTY):
- You send the warranty claim to the reimburser.
- Once you have received the reimburser's response, you record it in a new version with the transaction Edit Warranty Claim (WTY). Through the action Post and Change VSS Order Status (VSS2), the system checks whether there is a difference between the amount claimed and the amount reimbursed.
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