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See: /PACG/ECM_SC_GR – Group Object for service call. Maintain both settings in the same manner (the same values - 'Work center' or ‘Address region’ in both).
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Learn more about regions and planning scenarios: Regions and planning scenarios |
Multiple regions | By default, only one region assignment can be sent with technician’s master data. If a technician is assigned to more than 1 work center, only 1 work center is indicated in FSM. Activate this field to send multiple region assignments for a technician so that each work center to which the employee is assigned will be visible in FSM as a region.
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