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VSS Task Center FIORI application is also introduced as part of the framework to monitor the progress of the task and take necessary action to expedite the task processing. The Task Center also support attachment upload and download with playback capability.
Business Context
With the ongoing digitalization initiative of the automotive industry, communication becomes more and more important to deliver messages between applications be it internal or external. The market needs way of communicating that can drive engagement, ability to notify the target recipient, provide actionable functionality, and allows immediate navigation to the targeted business object. The activity or task should also be monitored with reference to specific object like order number or VIN.
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With the introduction of the framework, it is expected that the customer and user experience will improve, user engagement can be stimulated, and process responses time will increase. With the utilization of SAP FIORI Notification capabilities, the framework also ensures that the solution is aligned with SAP standards and will benefit from the evolving technology.
Main Features
The following describes main features of the VSS Communication Framework:
Area | Description |
Digitalization | Intuitive and modern way of communication utilizing SAP FIORI as message carrier |
Customizable | Configurable task and notification independent of VSS apps or customer-built apps with recipient determination functionality |
Communication Channel | Supports various types of communication channel from push notification, SMS, email, or customer preferred channel |
Playback Capability | Supports multimedia content (text, audio, video, images) with playback capability |
User Engagement | Stimulate user engagement, improve customer relationship, and increase response time |
Centralized Task Monitoring | Dedicated FIORI tile to centrally monitor task assignment and execute action |
Solution Overview
The following describes the solution overview of the VSS Communication Framework:
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Component | Description |
Source or Input (1)  | Notification can be triggered from various sources to address various needs or reason. Notification can be triggered by customer, partner, or employee. The notification can be triggered to execute certain processes or event, to update certain task or just simply to carry information from the sender to the recipient. Source of notification trigger: · Customer-built application · Message with links – for example link from email · VSS application – for example VSS order events or the technician app |
VSS Communication Framework (2)  | In general, the framework contains the following components: · Basic SettingsBASIC SETTINGS o Communication Event ID: A unique ID that represents the communication objects. This ID can be mapped to business objects such as VSS order events to trigger notification or to create a task. o Roles, Sender & Recipient: Customizing to define actor of the task for example owner or person responsible, define sender type for example SAP User or Employee, and define recipient type for example SAP User, Employee or PFCG role. o Navigation Target: Customizing to define which application the user will be navigated to when a particular notification or link is clicked. o Plug-ins: Customizing to define the mapping between communication event ID and VSS application or business objects. o Business Add-In: Sets of business add-in that can be used in project implementation to enhance the communication framework to suit specific business requirement. · NotificationNOTIFICATION o Notification ID: A unique ID that represents the notification object. This ID can be assigned with notification channel, notification template, parameters, or action. o Notification Channel: Customizing to define types of notification channels for example SMS, E-Mail, FIORI push notification, or customer-defined channel. o Notification Templates: The framework utilizes the standard SAP E-Mail template functionality to build custom notification content. The template can be assigned to the notification ID which will then be assigned to notification trigger or task. o Notification Trigger: A transaction to define condition of the notification to be triggered. · TaskTASK o Task ID: A unique ID that represents the task object. This ID can be assigned with task status and task action which will influence the task processing. Task always corresponds to single business object. o Communication Group: Customizing to manage or group communication by organization structure for example sales area. Communication can be restricted to specific plant or sales area or can be transparent across the organization. o Task Processing Definition: A transaction to define processing steps and actions for task. Steps of processes can be defined to be executed one after another and while processing the steps, task attributes can be updated, task action or event can be executed, and notification can be sent to target recipient. o Task Center Setup: Customizing to define task center related setup for example layout determination, processing status, and UI icon assignment. · SAP TechnologyTECHNOLOGY o FIORI Notification: The framework utilizes the SAP FIORI Notification functionality to support the push notification for the Task Center and adheres to the SAP FIORI design guideline. o Attachment Handling: The framework utilizes the SAP attachment services to manage attachment in the task center. |
Output (3)  | Once the notification or task is processed, it will be distributed to the target recipient. The output can vary according to the target recipient or the processed business objects: · SAP Internal: In this situation, the organization is using SAP VSS to process transactions or business objects. By configuring the framework, FIORI notification can be triggered and displayed in the FIORI launchpad, while the task center can be used to monitor progress of tasks, take action on the task and manage attachment. · External: In this situation, in case of external communication, email, SMS, or customer-defined notification channel can be used to deliver notification. |
Technical Overview
VSS Communication Framework is event-driven, highly customizable solution, that offers automation in generation and processing of messages (Communication Notifications) and automation in monitoring and proceeding of business processes (Communication Tasks).
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