The Technician App is a web-based application executed in the Fiori Launchpad.
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The order detail screen consists of the following three parts:
Time-clocking frame (if integration enabled)
Order header
Job sections (1..n)
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The time-clocking frame is the same as on the order search screen.
In the order header area the technician has access to vital vehicle information:
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For information on how to configure communication event IDs, please refer to the Communication Framework page.
Available UI buttons (functions) for both header and job level can be defined in application table /DBE/DAMA_A_UIFN (warning: client-independent!).
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If additional work has been identified, that new job has to be approved by the customer before work may be started. Pressing this button will call the hard-coded communication event “CUST_APPROVAL_RQ”. The Communication Framework configuration determines what kind of notification is sent and to whom.
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For more information about Time-Clocking and its customizing, please refer to the Time-Clocking page.