Prerequisites

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With this process, you can process warranty cases in the service order from order processing for Dealer Business Management (DBM) and generate warranty claims. You can monitor the status of warranty claim processing using the relevant DBM order.

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Prerequisites

• For the vehicle and the part, you have defined possible warranties in Customizing for DBM under Service > Warranty, as well as in the Processing of Warranty Master Data transaction, using the Criteria Technique.
• For the vehicle, you have assigned the vehicle warranties in the vehicle master record and defined a start date.
• To copy DBM-specific data to warranty claims, you have made the changes described in Customizing for DBMunder Service > Warranty > Business Add-Ins (BAdIs) > Warranty Documentation.

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Process

Depending on the settings you make in Customizing, the process flow may be as follows:

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You can also still post costs to the split of the order header after creation of the warranty claim, which means that you can create the warranty claim before the goods issue for parts is posted or before confirmation of the working times.
Note: Further variants of this process are described in SAP Note 1241418.

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Result

In Warranty Claim Processing (LO-WTY), continue to process the warranty claim until it is complete. You can monitor the status of warranty claim processing in the associated DBM order.