Prerequisites

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You can perform the following activities with this process:

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You use a recall to inform dealers about technical faults in vehicles that have already been shipped. You can also include information on how to repair the fault in the recall.

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Prerequisites

• In Customizing for Logistics Execution under Dealer Business Management (DBM) > Service > Recall > Define Order Type and Warranty Category for Recalls, you have defined, for each OEM, the DBM order type and warranty category for which you wish to use the recall functions. When you copy a recall to an order, the system uses this information as input for the automatically-triggered order split.
• On the SAP Easy Accessscreen under Dealer Business Management > Warranty > Recalls > Assign Item Type and Item Category to OEM (/DBM/WTYRCLITEM), you assigned the recall item type (part: MATC, labor value: FRC, text: TEXT) to the DBM item category for the manufacturer.
• At any one time, irrespective of the recall status, the number of vehicles with a recall in the database does not exceed 99,999 (table WTY_RCLOBJ can store a maximum of 99,999 objects).

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Process

1. You create a recall of typeCDBM (DBM Recall).

You can create a recall manually by using transaction Edit Recall(WTYRCL) or, more usually, the recall is triggered via the interface. If the latter is the case, you can edit the recall manually later on the basis of repair instructions. Enter the following data:

• General information and header data:

External recall number, valid-from and valid-to dates, information text, recall priority, partner (OEM), and defect code.

The system automatically assigns an internal number to the recall.

• Item data:

Item type (labor value: FRC or material/part: MATC), material number, key (material number or labor value key with labor value catalog), amount with the appropriate unit, and the flag for part causing damage.

The item type, key, material number, and amount fields are required-entry fields.

• Details for the items
• Objects:

Here you can enter the vehicle identification number (VIN), for example.

• Note: You must list vehicles with their individual vehicle identification numbers (VINs). You cannot use intervals. For more information, see SAP Note 932947.
• Documents:

You can attach further documents, for example repair manuals, by using functions provided by the Document Management System (DMS). Select Business Document Navigatorto do this.

Save your entries.

The recall has the status 1 Open.

You can check the recall in the vehicle master. When you choose the Recalls view, you should be able to display the recall with the status Open.

• Note: At this point in time, the recall is read and displayed dynamically; it has not yet been stored in the vehicle database.

1. You check the recall.

• When you create a new service order for a specific vehicle, the system checks whether open recalls relevant to this vehicle already exist. If so, the memo pad displays a list of these recalls; from this list, you can branch to the recall data and to attachments for the recall, for example, repair instructions.
• The recall dialog box contains a column displaying the sum of the labor values; this is important information for employees scheduling the servicing appointments. This information provides an indication as to whether the recall tasks can be performed as required.

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• If the recall has not been cancelled, the mechanic completes and releases the job and set the technical status for the job (you can find this at the Job tab, action RECALL_CLOSE, Complete Recall). For the same vehicle, you cannot copy closed recalls to future service orders; however, a recall can be complete for one vehicle, but still open and in process for another vehicle.
• The recall has the status 4 Closed and is not displayed in future service orders.

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Result

You can display recalls (recall number, status, and corresponding DBM order number) and gain an overview of all related recalls, old recalls, and new recalls in the recall view of the vehicle master.