| Note |
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When maintaining entries here, please keep in mind the following: 1) time splitting must be additionally enabled in /PACG/ECM_SCTD – Service Call types definition: Overview and Detail, field “Split conf” 2) actual start/finish time is obligatory, even if duration is entered. If start/finish are not relevant and only duration matters, enter 00:00 - 24:00. 3) make sure that the entire day (or all possible time frames) are covered, if a technician enters time which is relevant for time splitting but only some hours are covered by customizing, such a time record will fail |
During inbound time effort processing, time records for confirmation and CATS can be split into two and more postings, each with different activity type and attendance/absence type.
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