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The FSM Cloud Connector component was released on 6th March 2023

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Download here:

SUPPORT PACKAGE FOR ADD-ON 200 SAP ECC

SUPPORT PACKAGE FOR ADD-ON 200 FOR SAP S/4HANA

Info

FSM Cloud Connector release PACG 200/S4PACG 200 SP8 SP9 aligns with SAP FSM release 23022305

Table of Contents
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Category

Feature description

Attachments

PRTs of type ‘Document’ can be transferred as activity attachments

Learn more: https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/37135497/PACG+ECM+ACTIVE+General+Properties+of+E4C+Activity#(S4)PACG-200-SP08--PRT-Attachments , field ‘PRT Attachments’

Bidirectional support for notification-based service call and activity attachments

Learn more: https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/928809079/Cloud+message+to+SAP+object+configuration#Attachments-for-notification-based-service-calls

Optionally link attachments added to notification tasks in SAP ECC/S4 to the related activities. Link attachments added in FSM to activities to the related notification tasks.

Learn more: https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/37135497/PACG+ECM+ACTIVE+General+Properties+of+E4C+Activity#(S4)PACG-200-SP08--Link-SAP-att.-of-Not.-Task-to-Activity, fields ‘Link SAP att. of Not. Task to Activity' and 'Link FSM att. of Activity to Not. Task’

Support for DMS attachments in transaction /PACG/ECM_DEL_ATTS - Delete Attachments

Learn more: /PACG/ECM_DEL_ATTS - Delete Attachments

Support for maintenance order operation attachments available also for ECC systems (creation in SAP ECC/deletion from activity in FSM).

Learn more: DMS attachments added to maintenance orders

Link attachments added to WBS element/network-based service calls in FSM to all the related activities

See /PACG/ECM_WBS - WBS (Service call) definition, /PACG/ECM_SCTDO - Service call types definition (NW), field ‘Cpy.Att.To.Acti’

Force send the related attachments when force sending any object with dedicated sending transactions

Customizing /PACG/ECM_CUST_ATTA:

  • New buttons added in the top menu - expand and collapse all nodes with one click

  • Allow no deletion action in SAP ECC/S4 for GOS/BDS/DMS attachments deleted from FSM (field ‘Deletion action’ in nodes GOS/BDS/DMS configuration).

  • Simplification of DMS deletion options

Learn more: DMS configuration, fields ‘Deletion in FSM’, ‘Action on DMS doc.’

Store attachments using different DMS document properties, depending on the inbound attachment’s file type

UX improvements

Two buttons were added to /PACG/ECM_CUST_ATTA transactions - it is now possible to collapse and expand entire configuration tree with single click

Activities

Group Checkout

The newest version of Connector solves the issues with the group checkout functionality

Authorizations

Authorization objects

  • /PACG/E016

  • /PACG/E017

  • /PACG/E018

  • /PACG/E019

Learn more: https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/9288090661702854657/DMS+configuration#(S4)PACG-200-SP08-File-Type, field ‘File type’

  • Deletion of GOS attachments in FSM can result in deletion of all the references (so-called inherited attachments)

Learn more: GOS configuration

  • BDS attachment deletion results in deletion of the related binary file

Learn more: https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/1471807492/BDS+configuration#Deletion-in-FSM, field ‘Deletion in FSM’

Activities

Activities' status

Statuses for FSM Activities are now defined using transaction /PACG/ECM_ACTI_STATUS only both for inbound and outbound processing.

Status ‘Draft’

Activity status ‘DRAFT’ became a regular status next to the already existing ones. Source table /PACG/ECM_ACTIS gets updated by setup program.

Learn more: /PACG/ECM_ACTI_STATU – Activity status

FSM Activities maintenance transaction

In the FSM Activities maintenance transaction, a new screen displays checkout information

Learn more: https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/1239973893/PACG+ECM+ACTI+VC03+-+Display+FSM+Activity#(S4)PACG-200-SP08--Checkout

Checklists (smartforms)

Transaction /PACG/ECM_CLAO - Allowed Checklist Objects no longer needs to be adjusted manually in order to have checklists attached to FSM Activities via GOS menu.

Learn more: Make Reported Checklist accessible from Activity transactions (/PACG/ECM_ACTI_VC0x)

Authorizations

Authorization objects

  • /PACG/E012

  • /PACG/E013

  • /PACG/E014

  • /PACG/E015

Learn more: https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/1702854657/FSM+Authorizations#Authorization-objects

Authorization roles

  • /PACG/ECM_ROLE_FSMADMIN

  • /PACG/ECM_ROLE_FSMCOCKPIT

  • /PACG/ECM_ROLE_ALLTCODES

Learn more: https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/1702854657/FSM+Authorizations#Authorization-roles

Equipment/Functional Location

Transaction /PACG/ECM_TRIG_TELO

New selection options added to ‘Functional locations’ sending report: “Created on” and “Changed on”

Learn more: /PACG/ECM_TRIG_TELO - Functional Location

FSM Connector (general)

Switch off communication for selected object types

A new tool that allows disabling events' triggering and IDocs' generation for selected objects' types

Learn more: /PACG/ECM_EVTD - Enable/Disable FSM Connector Events

/PACG/ECM_QSTATUS improvements

Specify the minimum queue lifetime for statuses WAITSTOP, WAITING and READY. Specify the minimum number of entries for queues with status RUNNING.

Learn more: https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/1508114433/PACG+ECM+QSTATUS+-+Email+queue+issues#Queue-status

Connector version of ‘IDocs deletion’ report

A new idoc deletion report created as a copy of the standard RSETESTD (WE11) but limited only to IDocs type of /PACG/*.

Learn more: https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/37138397/PACG+ECM+COCKPIT+-+FSM+Connector+Cockpit#Delete

No Object Assignments - configuration transaction

Automate ‘No objects assignment’ population/copying to another company.

Learn more: https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/31952609/PACG+ECM+NOAS+-+No+Object+Assignment#(S4)PACG-200-SP08--Automatic-assignment-generation

Checklists' monitoring transactions

Authorization check /PACG/E009 added to transactions /PACG/ECM_CHECKLIST_MONITOR and /PACG/ECM_CHECKLIST_SHOW

Learn more: https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/1702854657/FSM+Authorizations#Authorization-objects

Company name

The ‘Company name’ field in /PACG/ECM_COMP got extended to 40 characters

BADI /PACG/ECM_IDOC_I_BEFORE_COMMIT

The usage of BAdI /PACG/ECM_IDOC_I_BEFORE_COMMIT got extended and now can be used within the method PROCESS_SALES_ACTIVITY in the following classes:

FSM+Authorizations#Authorization-objects

Checklists

  • Checklists assignments are no longer sent to FSM. This object is now considered as obsolete and is maintained only due to backward compatibility. Empty checklists' instances are sent to FSM instead.

  • Added handling for visibility conditions of unlimited length

  • Added handling for location picker

  • A new tool was developed - it regenerated GENERIC messages and resends them to FSM in case the initials once failed after system copy

  • After activities' reassignment checklists can be now reassigned as well avoiding generating duplicates

Customers

Customers' deactivation config

The transaction /pacg/ecm_cdc got enhanced and it is possible now to display entire existing configuration in a single ALV grid

Equipment/Functional location

Measuring points & readings

New FSM Connector brings integration of measuring points and readings with FSM - from now on it will be possible to send measuring categories and measuring points definitions to FSM and add new readings with mobile devices (it will be also possible to send readings from SAP to FSM)

FSM Connector (general)

FSM menu reorganization

In order to improve UX we have reordered entire Connector menu, grouping transactions based on their functionality and usage

Deletion report for table /PACG/ECM_ALTEW

The table /PACG/ECM_ALTEW, together with /PACG/ECM_ALTEWC (CATS receivers), /PACG/ECM_ALTEWS (splits) and /PACG/ECM_ALTEWU (udfs), is used for ‘parking’ time records, as well as to store any inbound time effort (in case they get updated in FSM and the corresponding SAP documents should be adjusted).
These tables can rapidly grow and a new deletion report helps users get rid of unneeded entries.

Navigate to sending transactions from customizing transactions

Dedicated buttons were added to customizing transactions which navigate to the corresponding sending transactions.

Connector’s number ranges

A new view was added to the FSM Cockpit - it shows list of Connector related number ranges and their current status

System copy

New transaction /PACG/ECM_SYSTEM_CPY added. It gathers all the steps/tools that must be executed after system copy

Send Deletion Requests transaction

The validation of entered cloud message type was added to /PACG/ECM_OBJDELREQ in order to avoid errors

Performance

Events generation - /PACG/ECM_CL_S_EVENT_MDOC

While processing /PACG/ECM_CL_S_

I_ACTNTW_E

EVENT_ACTIVITY, raising of /PACG/ECM_CL_S_

I_ACTSNO_E

EVENT_MDOC event got replaced by direct call of relevant selection class

Events generation - /PACG/ECM_CL_S_

I

EVENT_

ACTSVO_E

ITEM

While saving service order addition checks of validity were introduced before event /PACG/ECM_CL_S_

I_ACTWBS_E

FSM Logs

A new report to delete FSM Connector logs if such a function was enabled in /PACG/ECM_CUSLOG

Learn more: EVENT_ITEM gets raised for items added to components table

Locking of /PACG/ECM_LOG_DELETE - Delete FSM logsTable AHASH table

Locking and unlocking of /PACG/ECM_SCTD

Table /PACG/ECM_SCTD got redesigned. Tables' fields were moved to several structures based on their functional use and then these structures were included in the table’s definition.

Various label/description improvements

Adjusted labels/descriptions across the entire FSM Cloud Connector in order to make the functionalities more self-explanatory

Learn more: Labels/descriptions update for (S4)PACG 200 SP8

Materials

Warehouse assignment

The /PACG/ECM_ITEMSEND transaction got extended - it is now possible to send materials to FSM based on their plant and customer assignment (in case of consignation)

Learn more: /PACG/ECM_ITEMSEND – Item

Performance

Batch quantities owners are no longer sent with batch quantities

/PACG/ECM_IS_OWNER_LIST

New IDoc segment /PACG/ECM_IS_OWNER_LIST was added to outbound items and warehouses - instead of sending owners of items or warehouses in separate IDocs' segments they are now concatenated owners'

Exclude last moth

Exclude reading runtime errors from the last month

Learn more: https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/31952654/PACG+ECM+COCKPITCON+-+Cockpit+Configuration#Excl.-LM, field ‘Excl. LM’

Personal reservations

Deletion of personal reservations

Deletion of personal reservation in a planning board will result in deletion of corresponding entries in SAP HR module

Learn more: Person reservation deletion in FSM

Reserved materials

Central warehouse

Specify a central stock to which all technicians can return goods. Such a warehouse will be sent to FSM with all the active and plannable technicians as its owners (no need to maintain warehouse owners manually).

Learn more: https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/1651048453/PACG+ECM+WRHSE+-+FSM+warehouse+additional+owners#(s4)PACG-200-SP08--All-techn .

New selection in /PACG/ECM_DEL_ARMAT

The deletion report /PACG/ECM_DEL_ARMAT is capable of selecting relevant orders based on their statuses.

Learn more: /PACG/ECM_DEL_ARMAT - Delete table /PACG/ECM_ARMAT

Reserved materials/Batch quantities sent only for dispatched service orders - support also for reserved materials created on activity level

Learn more: https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/37136235/PACG+ECM+SCTDM+Mvmts+for+mat.+consumption+in+FSM#ReservedDisp, field ‘ReservedDisp’

SAP S4/HANA Maintenance Service Order

New integration type added

End-to-end support for the state-of-the-art Maintenance Service Process. This covers two processes: Corrective Maintenance Service and Preventive Maintenance Service. In both case integration is based on intermediate PM orders.

Learn more: MCSO - Maintenance Service Order

Service Order

Planning status

If activity gets unassigned from planning board, the planning status is reverted to its initial value

Exclusion of orders' type

Search help used for selecting relevant work centres is now extended with actual work centre ID

Requirements assignment

Further improvements of support for requirement assignment integration. FSM Activities now fully supported when it takes place in SAP backend systemAHASH table got changed in order to improve performance in systems with multiple application servers

‘New’ FSM Cockpit

A new method of collecting data was introduced speeding up significantly process of reading IDocs in the FSM Cockpit

Optimisation of attachments' sending (to FSM)

Before this change, in order to send an attachment to FSM it was necessary to send entire object to which was added. With new release FSM Connector is capable of sending selected attachments omitting their parent objects.

Change background task processing of /PACG/ECM_S_INPUT

There is a new config option which allows processing of incoming messages in the foreground instead of background. This can improve performance in the systems where background processing is heavily loaded

BUS2088 release event disabled

BUS2088 Released event was raising an event of type /PACG/ECM_CL_S_EVENT_SERVORD. The same event is raised on save of an order casing the first one to be redundant. With new release relevant configuration entry will not be added by setup report any more.

Personal reservations

Custom address for Personal Reservation

Custom address added to personal reservation are handled by Connector

Learn more:

SAP S4/HANA Maintenance Service Order

Attachments' integration

As with the CS service orders, it is possible to copy attachments from a related activity or PM order to the parent MSO if such functionality gets enabled in dedicated configuration.

Learn more:

Network-originated service calls

  • Linking network-originated service call attachments to activities got implemented in the latest Connector

  • Service assignment status handling was added for network-originated service calls

  • Dedicated Service Assignment Status was created for network-originated service calls (and other too)

  • Activities from now on will be created using time unit defined in the SAP standard customising

  • Unassignment status handling was added in the latest Connector

Notification-originated service calls

  • Dedicated Service Assignment Status was created for notification-originated service calls (and other too)

  • Unassignment status handling was added in the latest Connector

Service Order

Order update from FSM

Added handling for unsupported time unit in UPDATE_OPERATION method

Service calls configuration redesign

  • Commonly used configuration /PACG/ECM_SCTD got entirely redesign and two new transactions were created in order to replace this one. One of them is based on a cluster view grouping configuration options into dedicated screens and the other one is an ALV grid based.

  • Setting ‘Customer source’ got removed from the service orders related configurations

Suppress sending activities with service order

FSM activities are no longer sent to FSM unconditionally together with the service orders (of course activities are still sent to FSM on creation or change) however related sending program kept (new checkbox was added) the option of sending them on request.

Transactions

List of new transactions:

  • /PACG/ECM_CDC - Customers' deactivation customisingCOCKPIT2

  • /PACG/ECM_CHK_USRDAT - Check users' data inconsistenciesDEL_ALTEW

  • /PACG/ECM_EVTD - Deactivation of FSM events_DEL_CIDOCS

  • /PACG/ECM_NOASGEN - Automatic ‘No Object Assignment’ generation_FIX_CT_GEN

  • /PACG/ECM_TRIG_EQUI - Equipment Master sendFSMUSR_CHK

  • /PACG/ECM_TRIG_NTW - Send network orders as service callsSCSTD_CAS

  • /PACG/ECM_USR_OFFBRD - Automated offboarding of FSM usersSCTD_ALV

  • /PACG/ECM_WE11 - Delete FSM Connector IDocs

UDO

Inbound UDO object

Handling of incoming objects of type UDO

Learn more: https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/1466761219/BAdI+definitions#UDOs

Users/Employees

Automatic employees' offboarding tool

After the end of user’s employment, automatically deactivate/delete the user in FSM and unassign them from open activities. A new report capable of the following

  • Close activities assigned to no longer employed user

  • Uncheck FSM user as active

  • Uncheck FSM user as plannable

Learn more:
  • SECMA_NT

  • /PACG/ECM_SEGMA_NT

  • /PACG/ECM_SYSTEM_CPY

  • /PACG/ECM_TRIG_ITEM

  • /PACG/ECM_

USR_OFFBRD - Automated offboarding of FSM usersUser - general settings (
  • TR_EXC

  • /PACG/ECM_

USERG)

Source for FSM username is now limited to two possible options only:

  • SAP username

  • Employee number

Email address and Id are no obsolete and got removed

Learn more: https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/37138277/PACG+ECM+USERG+User+General+Settings#FSM-UsrNam-%2F-OLD-LABEL-Username-Source

Find inconsistent users' records

A new report helps to find inconsistent users' data

Learn more: /PACG/ECM_CHK_USRDAT - Check users' data inconsistencies

Work schedule

All relevant work schedules defined in InfoType 0007 are now sent to FSM

Transaction /PACG/ECM_MAINT_USER

Validation was added to ‘Perm Id’ field - it is no longer possible to enter a value that wasn’t previously defined.

Sending users' data to FSM

Field /PACG/ECM_ITYPE_USER-USERNAME is not filled anymore in IDocs /PACG/ECM_ITYPE_USER as it was not used in a transformation.

WBS

Statuses

“Planning status', ‘Unassign status’ and ‘Cancelled status’ can now be defined for WBS documents analogically to Service orders.

See /PACG/ECM_WBS - WBS (Service call) definition, field ‘Planning status’, ‘Unassign status’, ‘Cancelled status’
  • VSCTD

  • /PACG/ECM_VSCTDO

  • /PACG/ECM_VSCTDQ

  • /PACG/ECM_VWBS

Users/Employees

‘Soft deleted’ flag added to users' maintenance

New column/flag was added to Connector’s Users Maintenance - soft deletion of users is now reflected by a corresponding checkbox in the mentioned transactions.

New report ‘/PACG/ECM_FSMUSR_CHK’

This is a new report which checks only validity of FSM users in the SAP system ( check validity of SAP users and/or employees which are used with FSM

Worktime