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Feature description

Attachments

UX improvements

Collapse/expand all company-related notes in the attachment configuration

Two buttons added to /PACG/ECM_CUST_ATTA - Inbound/Outbound Attachment Configuration - it is now possible to collapse and expand the entire company configuration tree with a single click.

Learn more: https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/842661889/PACG+ECM+CUST+ATTA+-+Inbound+Outbound+Attachment+Configuration#Expand%2Fcollapse-all-nodes

Display all customizing entries in the Customer deactivation configuration

It is now possible to display all the existing configuration entries maintained with transaction /PACG/ECM_CDC - Customer's deactivation configuration as ALV

Learn more: /PACG/ECM_CDC - Customer's deactivation configuration, button 'Display customizing'

FSM menu reorganization

Transactions in FSM Cloud Connector folders Administration, Reporting and Send were grouped into meaningful categories, based on their functionality and usage. The new sub-folders can be seen in the tree of the application help page: Application Help.

Activities

Group Checkout

The issues with the group checkout functionality were solved. This solution was also delivered as an SAP note for previous FSM Cloud Connector versions, learn more: https://launchpad.support.sap.com/#/notes/3333690.

Authorizations

New authorization objects

Learn more: https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/1702854657/FSM+Authorizations#Authorization-objects

Checklists

Learn more: https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/1588592641/Maintenance+steps+to+follow+PACG+ECM+CL+PREF#Location-picker

  • A new tool can regenerate GENERIC messages for checklist templates and resend them to FSM in case the initial ones failed after system copy

Learn more: /PACG/ECM_FIX_CT_GEN - Unblock checklist templates

  • After activity reassignment, the related checklists can also be reassigned. This helps avoid generation of duplicates.

Learn more: https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/1588592641/Maintenance+steps+to+follow+PACG+ECM+CL+PREF#(S4)PACG-200-SP09-ReasAct

Customers

Customers' deactivation config

The transaction /pacg/ecm_cdc got enhanced and it is possible now to display entire existing configuration in a single ALV grid

Equipment/Functional location

Measuring points & readingsNew FSM Connector brings integration of measuring points and readings with FSM - from now on it will be possible to send measuring categories and measuring points definitions to FSM and add new readings with mobile devices (it will be also possible to send readings from SAP to FSM)

Technicians can use the FSM mobile application to display measuring points and measurement documents originating from SAP ECC/S4, associated with an equipment, as well as record new readings. The readings are communicated to SAP ECC/S4 and stored as measurement documents.

Learn more: Measuring points and measurements readings

FSM Connector (general)FSM menu reorganization

In order to improve UX we have reordered entire Connector menu, grouping transactions based on their functionality and usage

Deletion report for table /PACG/ECM_ALTEW

The table /PACG/ECM_ALTEW, together with /PACG/ECM_ALTEWC (CATS receivers), /PACG/ECM_ALTEWS (splits) and /PACG/ECM_ALTEWU (udfs), is used for ‘parking’ time records, as well as to store any inbound time effort (in case they get updated in FSM and the corresponding SAP documents should be adjusted).
These tables can rapidly grow and a new deletion report helps users get rid of the unneeded entries.

Learn more: /PACG/ECM_DEL_ALTEW - Delete table /PACG/ECM_ALTEW

Navigate to sending transactions from the related customizing transactions

Dedicated buttons were The button 'Send to FSM', added to several customizing transactions which navigate , navigates to the corresponding sending transactions. This helps reduce the effort related to jumping between FSM Cloud Connector folders and transactions.

Learn more: Send | Explanation of sending transactions

Connector’s number ranges

A new view was added to the FSM Cockpit - it shows a list of Connector-related number ranges and their current status

Learn more: https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/37138397/PACG+ECM+COCKPIT+-+FSM+Connector+Cockpit#Number-ranges-statuses

System copy

New transaction /PACG/ECM_SYSTEM_CPY added. It gathers all the steps/tools that must be executed after system copy

Send Deletion Requests transaction

The validation of entered cloud message type was added to /PACG/ECM_OBJDELREQ in order to avoid errors

Ping Message Broker

Ping message broker tool returns from now on additional information about Message Broker status

Transporter exception

A new tool was added to the Message Broker toolset - it return information about the latest transporter’s exception

Performance

Events generation - /PACG/ECM_CL_S_EVENT_MDOC

While processing /PACG/ECM_CL_S_EVENT_ACTIVITY, raising of /PACG/ECM_CL_S_EVENT_MDOC event got replaced by direct call of relevant selection class

Events generation - /PACG/ECM_CL_S_EVENT_ITEM

While saving service order addition checks of validity were introduced before event /PACG/ECM_CL_S_EVENT_ITEM gets raised for items added to components table

Locking of /PACG/ECM_AHASH table

Locking and unlocking of /PACG/ECM_AHASH table got changed in order to improve performance in systems with multiple application servers

‘New’ FSM Cockpit

A new method of collecting data was introduced speeding up significantly process of reading IDocs in the FSM Cockpit

Optimisation of attachments' sending (to FSM)

Before this change, in order to send an attachment to FSM it was necessary to send entire object to which was added. With new release FSM Connector is capable of sending selected attachments omitting their parent objects.

Change background task processing of /PACG/ECM_S_INPUT

There is a new config option which allows processing of incoming messages in the foreground instead of background. This can improve performance in the systems where background processing is heavily loaded

BUS2088 release event disabled

BUS2088 Released event was raising an event of type /PACG/ECM_CL_S_EVENT_SERVORD. The same event is raised on save of an order casing the first one to be redundant. With new release relevant configuration entry will not be added by setup report any more.

Personal reservations

Custom address for Personal Reservation

Custom address added to personal reservation are handled by Connector

Learn more:

SAP S4/HANA Maintenance Service Order

Attachments' integration

As with the CS service orders, it is possible to copy attachments from a related activity or PM order to the parent MSO if such functionality gets enabled in dedicated configuration.

Learn more:

Network-originated service calls

  • Linking network-originated service call attachments to activities got implemented in the latest Connector

  • Service assignment status handling was added for network-originated service calls

  • Dedicated Service Assignment Status was created for network-originated service calls (and other too)

  • Activities from now on will be created using time unit defined in the SAP standard customising

  • Unassignment status handling was added in the latest Connector

Notification-originated service calls

  • Dedicated Service Assignment Status was created for notification-originated service calls (and other too)

  • Unassignment status handling was added in the latest Connector

Service Order

Order update from FSM

Added handling for unsupported time unit in UPDATE_OPERATION method

Service calls configuration redesign

  • Commonly used configuration /PACG/ECM_SCTD got entirely redesign and two new transactions were created in order to replace this one. One of them is based on a cluster view grouping configuration options into dedicated screens and the other one is an ALV grid based.

  • Setting ‘Customer source’ got removed from the service orders related configurations

  • From the transaction /PACG/ECM_SCSTD settings related to standard SAP sales activities were removed

  • A search help was added to ‘Status’ field in the ‘Sending Service Call - Requirements’ configuration

Suppress sending activities with service order

FSM activities are no longer sent to FSM unconditionally together with the service orders (of course activities are still sent to FSM on creation or change) however related sending program kept (new checkbox was added) the option of sending them on request.

Transactions

List of new transactions:

  • /PACG/ECM_COCKPIT2

  • /PACG/ECM_DEL_ALTEW

  • /PACG/ECM_DEL_CIDOCS

  • /PACG/ECM_FIX_CT_GEN

  • /PACG/ECM_FSMUSR_CHK

  • /PACG/ECM_SCSTD_CAS

  • /PACG/ECM_SCTD_ALV

  • /PACG/ECM_SECMA_NT

  • /PACG/ECM_SEGMA_NT

  • /PACG/ECM_SYSTEM_CPY

  • /PACG/ECM_TRIG_ITEM

  • /PACG/ECM_TR_EXC

  • /PACG/ECM_VSCTD

  • /PACG/ECM_VSCTDO

  • /PACG/ECM_VSCTDQ

  • /PACG/ECM_VWBS

Users/Employees

‘Soft deleted’ flag added to users' maintenance

New column/flag was added to Connector’s Users Maintenance - soft deletion of users is now reflected by a corresponding checkbox in the mentioned transactions.

New report ‘/PACG/ECM_FSMUSR_CHK’

This is a new report which checks only validity of FSM users in the SAP system ( check validity of SAP users and/or employees which are used with FSM

Employee IDocs

PA0024 skills are no longer included in employee Idoc

Worktime

  • Actual start and finish frames are necessary for proper split customizing.

  • If split customizing is inconsistent, don't allow work time posting