Page Comparison

Configuration Step

Customizing transaction

Corresponding sending transaction

Assign plants relevant for service order transfer. Service orders assigned to them can be transferred to a given FSM company (use object type ‘SERVICECALL’)

/PACG/ECM_PLAS - Plant Assignment

Maintain FSM-relevant service order types. Make sure to set them as ‘active’. Customize service order type-dependent settings, such as service call dates determination.

/PACG/ECM_SCTD – Service Call types definition: Overview and Detail or /PACG/ECM_VSCTD - Service Call types definition (cluster view) or /PACG/ECM_SCTD_ALV - Service call types definition (ALV)

/PACG/ECM_SCTMASTER - Service Call Type

Specify contact person source

/PACG/ECM_ACTIVE – General Properties of E4C Activity, field ‘Cont. Person SO’ or /PACG/ECM_SCTD – Service Call types definition: Overview and Detail, field ‘ContactNotif’

Maintain default service call values, such as a customer or plant/work center for service calls created in SAP FSM

/PACG/ECM_SCTDD – Service call type – Default values

Map SAP ECC/S4 service order priorities with FSM priorities

/PACG/ECM_SCPRIOMAP -SAP priority mapping

Optionally limit transfer of service calls to SAP FSM based on service order’s work center

/PACG/ECM_ SCTD_WCE - Service call type work center exclusion

Define which service order statuses make service calls relevant for transfer to FSM 

/PACG/ECM_SCREQ - System statuses for service call transfer

Define ERP-equivalents (code and description) of standard FSM service calls statuses (Ready to plan, Technically complete, Cancelled). Map SAP ECC/S4 statuses/user statuses of a service order to the FSM statuses

/PACG/ECM_SCSTD - Status of Service Call

/PACG/ECM_SCSTD_STAT - Service Call Status

Transfer PM activity types as service call problem types. PM activity types are retrieved during problem type transfer for FSM-relevant order types (see /PACG/ECM_SCTD). 

/PACG/ECM_TRIG_SCPRT - Service Call Problem Type