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Outgoing and incoming services must be created for Message Broker:

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Use Transaction SE80 to maintain FSM Cloud Connector Web Service configuration. Choose the Package /PACG/ECM, then select the node "Enterprise Services" → "Service Definition" and finally choose the service /PACG/ECM_WS:

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Once you press the button presented on the screenshot above, the transaction SOAMANAGER will be launched. Login with your SAP user when the browser is launched and click “Create service”.

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Afterwards, make sure to check if webservice is active in transaction SICF and SMICM:

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Next step: Outgoing Service (SAP to FSM)