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FSM Business Partner Contact Persons are integrated with SAP customer and vendor objects. The integration works both for XD02 and XK02 or BP transactions and has been available since 2111/2202 Release.

Contact persons can be created, changed and deleted on SAP side and created, changed and deactivated on FSM side.

When creating a contact person with a title in FSM, use one of the titles maintained in transaction SA03 (and marked as relevant for Person):

Otherwise, inbound idocs will fail. In case of idoc failure, create the missing title in SA03 and then reprocess the idoc.

Deactivation is reflected in SAP only in case when BP transaction is used for customer/vendor handling. Contacts deactivated in FSM are populated in SAP with dummy Vaild From date (31.12.9999) as on the example below:

Status
title(S4) PACG 200 SP10
It is possible to add default contact person for Business Partner from SAP FSM.

Status
title(S4) PACG 200 SP11
If business partners are used on a system (see the flag ‘BP used’ in /PACG/ECM_CPROP - General Properties of FSM Cloud Connector) and relationships between customers and contact persons are maintained, the relationships can have their own email address. The email from relationship is retrieved first and has priority over the email from contact person's main data. Only if no relationship email is maintained would the main mail be used as contact person’s email for FSM.