Prerequisites
...
The wizard enables you to quickly and easily create and change DBM orders. The order type determines which tab pages are displayed in the wizard.
...
...
The wizard guides you through all the order process steps and can be used throughout the life cycle of an order. It is especially useful for scheduling appointments for service orders (see Appointment Scheduling). This includes planning the work scope, scheduling the appointment for the workshop and service advisor, and reserving a replacement car if needed.
| Info | ||
|---|---|---|
|
...
| Since the wizard provides all the functions for scheduling appointments, the Appointment Scheduling tab in the DBM Order merely displays an overview of the appointment data as defined in the wizard. |
...
Structure
The wizard has tab pages with subscreens that you can show or hide. This section describes the data that is displayed for a service order on the tab pages and subscreens provided in the standard system. You can modify the tab pages and subscreens as well as show or hide them depending on the order types by making the appropriate settings in Customizing for Dealer Business Management (DBM) under Order > User Interface Control > Wizard Layout. The wizard can display, for example, the following tab pages and data:
Note: You can also create your own order types with a customer-specific layout and subscreens. For more information, see SAP Note 1363784 and the cookbook attached to it.
Wizard Header Data
The header of the wizard provides an overview of the most important data, such as:
- Customer
- Counter reading
- Drop-off date/time and pick-up date/time
| Info | ||
|---|---|---|
|
...
| These dates are automatically proposed in any suborders and |
...
| Pre-delivery Inspection Ordersthat you create for your DBM order. |
- Start work date/time
- Finish work date/time
...
After you have distributed the available capacity for all tasks, the system changes the status of the Appointment tab to completed. Once you save, the system decreases the available capacity by the amount of time that you have scheduled.
Service Advisor
On this tab page, you select a service advisor who receives the vehicle from the customer when they drop it off and a service advisor who returns the vehicle to the customer when they pick it up. You can choose an appropriate timeframe for each appointment. The system automatically adjusts the drop-off date/time and pick-up date/time in the header data of the wizard based on the availability of the service advisor. Once you have scheduled your entries, the system creates a demand and an assignment in MRS.
Mobility
On this tab page, you can select a replacement vehicle for the required time frame. When you double-click the beginning and the end of the time frame, the selected time frame changes color. You can change the start and end times by double-clicking on the corresponding area to the right or left, thereby moving the times to an earlier or later slot. If you want to shift the start to a later date, you first have to delete the whole selection and then select again with the later date.
Summary
On this tab page, you see an overview of the appointments and of the DBM order. You confirm the appointments and the work to be done before you choose Schedule or Schedule & Exit.
When you schedule, the system saves the data on all the tab pages and sends it to MRS. MRS then reserves the capacity for all the demands.
...
Integration
- In the transactions Create Order (/DBM/ORDER01) or Order Processing (/DBM/ORDER), you can create a DBM order by choosing the Create Using Wizard pushbutton.
- In the transactions Change Order (/DBM/ORDER02) or Display Order (/DBM/ORDER03), you can call the wizard by choosing the Wizard pushbutton.
- In the DBM order, you can call the wizard by choosing Environment > Wizard from the menu or by choosing the Wizard pushbutton. You can return to the DBM order by choosing Continue to Order.