Prerequisites
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A generic term for orders of all order types in Dealer Business Management (DBM), such as:
- Vehicle order
- Service order
- Parts order
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You use this business object in order processing to document services and activities.
When creating a DBM order, you specify the order type and the organizational unit, and control how the system processes the data. The systems checks if the combination of order type and sales area is allowed. If not, the system displays an error message. First you have to allocate the allowed order types to each sales area in Customizing for Dealer Business Management under Order > Order Type > Assign Order Types to Sales Area. In the transaction Create Order (/DBM/ORDER01), when you choose the Valid Sales Area pushbutton, the system determines the valid sales area for the selected order type.
Using the following function modules, you can adapt the DBM order and use functions for the DBM order:
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For more information, see Customizing for Dealer Business Management (DBM) under RFC Interfaces > Function Modules > RFC DBM Order.
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The DBM order consists of tab pages on which you can display or hide subscreens. In the following documentation, the data on the tab pages and subscreens is described as it appears in the standard system. You can adjust the display of tabs and subscreens in Customizing, and show or hide the relevant tabs according to the order type.
Note: You can use the Customizing for Dealer Business Management (DBM) under Order > Business Add-Ins > BAdI: Enhancement for Order Transaction to control the processing logic of the order transaction screens and include your own subscreens by using BAdI: Order Transaction Enhancement: Customer Subscreens.
Note: You can also create your own order types with a customer-specific layout and subscreens. For more information, see SAP Note 1363784 and the cookbook attached to it.
Header Tab
In the order header, the system displays the following subscreens in accordance with the order type:
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Job Tab
On the Job tab, the system lists all the jobs with the assigned order items and all the open (not assigned) order items. You can assign fixed prices for jobs and record print settings on the jobs level. You can also assign and sort order items by using drag and drop.
You can set the following indicators for the job:
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For more information, see Job Management.
Item Tab
Select one of the item types stored in Customizing, for example Labor Value orPart. You can use the Key field to choose the order item and copy it to the item list. In accordance with the authorization object and authorization check, you can create, change, display, and delete a purchase requisition for one of the following items:
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Parts Tab
This tab contains an Item Details subscreen and a Procurement subscreen with an Item List Fast Entry. For more information, seesee Procurement.
You can call stock information for the parts items, such as warehouse stock and availability. You can display stock information in the following:
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There is an authorization check for the cross-plant stock inquiry. To enable the display of stock in other plants, you should make the appropriate settings in Customizing for Dealer Business Management (DBM) under Part > Stock Information > Define Search Key for Stock Inquiry and Assign Search Key and Nearby Plants.
Once you have implemented the BAdI Stock Information from External System in Customizing for Dealer Business Management (DBM) under Part > Stock Information > Business Add-Ins (BAdIs), you can display availability of stock across systems.
On the Parts tab in the Item List Fast Entry subscreen, you can change the order type (purchasing) of individual items. By choosing the Item Mass Change pushbutton you can change the order type (purchasing) for several items at the same time.
Split Tab
You can display details and an overview for the order split and execute further splits.
You can move an item from a job that has been split to another job if the job is split over a percentage. If the job is split over a fixed amount, you cannot assign the item to another job before you have deleted the splits.
Warranty Tab
This tab shows the details of the warranty claim and of the associated order items. You can generate warranty claims from the DBM order and monitor the status of the warranty claim processing (LO-WTY).
Appointment Scheduling Tab
This tab shows an overview of the appointment defined in the wizard (see Wizard) with the following data:
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Item Fast Entry Tab
For service and parts orders, you can use this tab to add multiple items to the order at once.
Target/Actual Comparison Tab
You can check whether the actual times recorded deviate from the target working times for the order. For more information, see Target/Actual Comparison in DBM Order.
Task Tab
You can display an overview and details for the task. Otherwise known as the Task Manager, this view exists in parallel to the job view of the order. Whilst jobs display and external customer view of the order, tasks show an internal view of the order.
Service advisors usually enter the jobs to be completed, to which items can be assigned, when the customer telephones or brings in a vehicle for servicing or repair. Customers often wish to see these jobs listed on the bill so they can check whether the jobs have been performed as agreed.
Internally, you may find it more helpful to use the Task Manager, as different workshop departments and resources may be involved by performing different tasks within the same job. The following example scenario describes a situation in which we would advise you to assign work to be performed in the Task Manager view.
Note: Repair of accident damage:
A customer brings a damaged vehicle to the workshop and requests that the damage be repaired. Since an inspection is also due, this should be performed at the same time.
The service advisor enters two jobs: "repair accident damage" and "inspection".
The customer wishes to see these two jobs in the form of items on the bill.
The workshop dealing with this request is very large and has several departments: there is a department for bodywork repair, one for electrical maintenance, and one for paintwork. The department for bodywork repair also deals with general servicing and repair work.
In this case, entries on job level would not be helpful, since the work to be performed could not be assigned correctly; you would therefore use the Task Manager.
The Task Manager allows you to assign an order internally as required. This means that tasks such as beating out dents or replacing damaged body parts can be assigned to the department for bodywork repair, while electrical damage can be dealt with by the electrical maintenance department, and scratches removed by the paintwork department.
Since the department for bodywork repair also deals with general issues, such as the inspection requested by the customer, you can assign the items from this job to the task that the bodywork repair department is dealing with.
When the task does not fit into the actual date capacity, you can use task schedule lines to divide one large task into several smaller tasks/task schedule lines with different start dates and times, but for the same department.
For more information, seeTask Management.
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Integration
- The DBM order contains a tool called the Order Engine Simulator that allows you to simulate events. This tool provides details as to why an Event may occur or not, by providing information on the status checks that pass or fail for the current status of the order.
- To access the Order Engine Simulator, open a DBM order and select Order > Order Analyzer (Expert).
- In the DBM order, you can branch to the following functions via Goto:
- Change document
- Enables you to display changes to the DBM order. The system displays a list of change documents.
- Action log
- This takes you to the list of messages and their details from the DBM application log, that were generated for this order (for example error messages for action execution).
- Status Overview
- An overview of the status of the individual process steps.
- Document Flow
- Displays the document flow for the DBM order. The system lists all documents for the order and enables you to branch directly to the relevant document.
- Cost Analysis
- Displays the report for the cost types of the DBM order.
- In the standard system, you can create a pro forma invoice from the DBM order for sales orders, customer orders, or parts orders, before the actual invoice. Document flow is updated. Possible reasons for such pro forma invoices may include the following:
- Prior to creation of the real invoice, you wish to provide the customer with a preliminary invoice listing the amount that will most likely have to be paid.
- In some cases, no actual billing document is created in DBM, for example if the vehicle sale is conducted from the vehicle owner or importer directly to the customer, with the dealer acting as a sales agent.
- To enable the creation of pro forma invoices, you defined the billing type you want to use for pro forma invoices in Customizing for Dealer Business Management (DBM) under Order > Order Type > Define Order Type in the Pro Forma Billing field.
- You can implement your own business logic to create, change, and delete reservations. You can enhance the reservation with new fields, fill these fields, and implement business logic based on these fields. You can also implement further checks before creating reservations. When you save the DBM order, the system updates the reservation documents.