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The SRS configuration- general parameters determine the preferred service advisor resource role.
The check box for "relevant for Service Advisor" must be selected via t-code /DBME/WMA_LCM_PARAMT-Additional parameter determination to populate the preferred service advisor option with the corresponding OAS parameter.
If the customer’s preferred service advisor is no longer available (resigned, moved to a different workshop …etc.), it will be blanked out, and the customer must choose a new preferred one.
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