Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

If a time task exists for a given activity (service order and person time tasks), it can be chosen as ‘task’ for time efforts created in the mobile app. This can generate an excessive number of tasks. For 5 operations, at least 10 tasks are sent (depending on /PACG/ECM_SOLAF - Subtasks - FilterActivity types for time tasks config it can be more) – 5 referring to the person, 5 referring to the service order. This approach is recommended when time tasks are not person but service order dependent.

...

/PACG/ECM_SCG - Service call general settings

...

[OBSOLETE] /PACG/ECM_SCTD – Service Call types definition: Overview and Detail / /PACG/ECM_VSCTD - Service Call types definition

...

Send activity types as time tasks  (short label TAT active) - Work with CO activity type for time confirmation. Those activity types are sent per order as defined in transaction /PACG/ECM_SOLAF - Subtasks - Filter .Activity types for time tasks .

Generate time task for order operation (short label Send Time Task) - Send order operation as „task” for time effort capturing.

Use time tasks’ act. type for conf./CATS (short label Act. Type as TT) - Activity type as time task.

No time task for person (short label Not for person) - Do not send time task for person.

/PACG/ECM_SOLAF - Subtasks - FilterActivity types for time tasks

...

Steps

  1. Create a service order of type YBS4 (the one set in /PACG/ECM_

...

  1. VSCTD - Service Call types definition

...

  1. ) and release it.

...

2. Four /PACG/ECM_ITYPE_SCALL_TASK idocs are sent. Two reference an object, the other two a person. One pair for one activity type.

...

Activity types taken from /PACG/ECM_SOLAF - Subtasks - FilterActivity types for time tasks .

...

The time tasks can also be found by creating a query in the Analytics and Reporting Module.

...

Info

See other examples of time tasks creation and assignment:

'Use time tasks’ act. type for conf./CATS' (short label ‘Act. type as TT’) option set in transaction /PACG/ECM_SCTDVSCTD - Service Call types definition , ‘No time task’ and ‘Time task for technician’ set in transaction /PACG/ECM_SCG:

Time tasks - Time task for technician

‘Act'Use time tasks’ act. type as TT’for conf./CATS' option not set in transaction /PACG/ECM_SCTDVSCTD - Service Call types definition , no settings in transaction /PACG/ECM_SCG: https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/37136054/PACG+ECM+SCTD+Service+Call+types+definition+Overview+and+Detail#%7C-_Ref36827017Example-5%3A-Act.-Type-as-TT-(checked-and-unchecked)

Use time tasks’ act. type for conf./CATS

‘No time task’ option set in transaction /PACG/ECM_SCG:

https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/72974378/PACG+ECM+SCG+-+Service+call+general+settings#No-time-task

...