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Source object for Contact Person in Activity. Option ‘Only cloud’ means that contact person property should be filled in FSM and will not be overwritten by SAP values (service order/notification/customer partner functions). If not entered in FSM, contact person will remain empty.

Customize what is sent as equipment in outbound activity idocs.

Send equipment from service order operation as activity equipment

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In transaction /PACG/ECM_ACTIVE, set the ‘Send Equi’ field to ‘Equipment from operation’.     Create a service order operation with equipment assigned.     After saving, the operation equipment can be found in a new /PACG/ECM_ACTIVITY_OUT idoc, segment ‘/PACG/ECM_IS_ACTIVITY’ and field ‘EQUIPMENT’.

If field is checked notification plant ID in IDOC is taken from planning plant otherwise plant ID is taken from maintenance plant. Configuration is working when service notification is sent as activity to FSM.

Depends on selected option Activity subject can be send to FSM as:

• Activity number + operation short text

• Order number + operation short text

• Only operation short text

Example in FSM: Activity subject from activity number option

Use the operation’s long text as the activity’s remarks, instead of the service order’s long text.

Please note that starting form the Release 2111 this option will not be available - operation’s long text will be always used as the activity remarks. Additionally, the new option Order’s header long text to acti remarks will be available in transaction/PACG/ECM_SCTD.

Planning Times can be interpreted in Time zone of Customer (Setting in /PACG/ECM_COMP - Company definition). As company setting is for planning times & time effort, it can be overruled here.

Enter a service order partner function which should be used for service call and activity contact person determination. If lefft empty, value ‘CP’ will be used. Please note that contact person masterdata must be sent beforehand to FSM, otherwise the contact person in service call/activity overview will not be displayed correctly. Contact persons are sent together with customer master data.

SP&SH Partner Function from SC Definition - Partner role for “sold to” and “ship to” will be taken from settings t-code /PACG/ECM_SCTD (Sold to & Ship to)

SP&SH Partner Function from AC Property - partner role will be taken from configuration Activity Sold-To, Activity Ship-to

This values are stored in table /PACG/ECM_ACTI for created activity.

Allow operation update based on changes of activity in FSM, e.g. activity description/technician/dates update in FSM results in operation description/technician/dates update in SAP ECC/S4.

During creation of an activity, FSM Cloud Connector gets sales area from sales area assignment for object ACTIVITY with flag “default”. This means that all activities created during ASA event (in SAP ECC/S4) and during creation from FSM have only one sales area per company. This is not good for companies working with sales area assignment for service order and/or for service notification as a service call.

If this flag is set, FSM Cloud Connector:

1. Checks if the service order/service notification has an assignment to sales area (entries in transaction https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/31952565 for objects SERVICECALL - if it’s a maintenance order, or SNOTC, for service notification-based service calls)

2. Checks if the found sales area is set in a given order/notification

3. If it’s set and this sales area is also defined in transaction https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/31952565 for object ACTIVITY, then the Connector sets this sales area assignment for the processed activity (instead of the one marked as “default”).

By default, removing an operation in transaction IW32 will result in setting the related activities' status to ‘CLOSED’. To make it clear that an activity is closed because of a removed operation, a user-specified text can be added to activity remarks or the activity subject (as a prefix).

The attachment will be saved in SAP ECC/S4 on the activity level.

The attachment will also be available from the activity’s service order’s notification’s level in SAP ECC/S4.

Enter the text to be set as activity subject prefix or remarks for activities related to deleted operations. See field ‘RemvdOpAct’ above.

By default, removing an operation in transaction IW32 will result in setting the related activities' status to ‘CLOSED’. To make it clear that an activity is closed because of a removed operation, a user-specified workflow step can be set for such activities. Enter the name of a workflow step which should be assigned.

If left empty, no workflow step will be set.

This property lets selecting different interval for FSM Activities number range (/PACG/ECM1) than the default 01. The interval must be defined with SNRO before it can be used. In case provided interval didn't exist it will be created with the default range

This function defines a hierarchy of operations and their suboperations.

If function is enable, for each suboperation an activity is created and they’re linked to the parent activity (operation) in a visible way.

The hierarchy is reflected in the FSM mobile application, enabling technicians to easily identify and manage the sequence of tasks, ensuring the correct workflow and order of tasks. The enhancement provides a visible connection between operation and sub operations.

If a functionality is deactivated, created hierarchy of suboperations for the parent operation won’t be reflected in FSM. The activities related to the suboperations are not linked to the main operation’s activity – they exists on the same level.