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For each customer interaction, for example a showroom visit or telephone call, you create an activity in DBMVSS. You can create activities with reference to a DBM VSS order. This simplifies the creation of activities. For business activities, you enter the name of the customers involved, and their partner functions, for example, activity partner, contact person or owner. In addition, you can enter the purpose and priority of the activity. You can also insert a text related to the activity, such as a letter or note.
Activity processing includes a wide range of features. You can use an activity to:
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