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| panelIcon | :construction_site: |
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WARNING: This page as well as the hereby described integration approach are under construction.
Standard service process
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Service process including the SAP Service and Asset Manager
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1:1 relationship of activities and operations
When FSM Cloud Connector is used in parallel with the Service & Asset Manager, the mobile integration logic of SAM must be followed. SAM uses the responsible person and dates from operations. Planning results in update of one operation per one activity. The scenario where multiple activities are assigned to a single operation cannot be supported by SAM.
Customizing prerequisites
The following customizing ensures correct 1:1 relationship of activities and operations:
Customizing transaction | Field | Required value |
|---|---|---|
Use req. ass. | disabled | |
MRS active | disabled | |
No new oper. | disabled | |
Act. operation | enabled | |
No technician | disabled |