The diagram below demonstrates the process of automatic sending of equipment hierarchy master data for equipments entered in the service order header or object list, triggered when transferring a service order to SAP FSM.
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Make sure the ‘Equip. ServOrd’ and ‘Send sub hier’ fields are set in transaction /PACG/ECM_EQ1.
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Add an equipment to the service order’s header in transaction IW32.
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Keep in mind the structure of the equipment meant to be sent.
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Navigate to transaction /PACG/ECM_SCALL and enter the number of a service order to be sent.
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After executing, apart from standard service call-related idocs, four outbound equipment idocs are generated (also address or item, if relevant). The number of transferred equipments corresponds to the number of top-down structure elements of the sent object (in this case equipment had three sub-objects).
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