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This function enables you to use exchange parts for the exchange part process. When you add an exchange part to the order, such as a water pump, you can have the corresponding used part that the customer returns automatically added to the order. The exchange part can be a new or remanufactured part.

After it has been used, the exchange part is returned to the OEM as a used part by the customer or dealer. Parts are usually returned so that they can be remanufactured or scrapped in accordance with legal stipulations.

When parts are sold, there is frequently an extra charge that the customer gets back when they return a part after it has been used. This charge, often referred to as "core charge" or "core price", is meant to encourage rebuilding and recycling.

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Part items are distinguished by their item categories. The item categories you use determine the logistical process step in the order:

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