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During outbound service call processing, ‘foreign’ equipment or customer master data can be sent to the service call’s company. By ‘foreign’ it is meant ‘assigned to a plant/sales area which is defined as intercompany’, as opposed to standard plants/sales area defined for a given company. In the example below, by default company 8 uses equipment from plant 1200. Plant 1000 is added as special, ‘intercompany’ plant.
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Prerequisite
The ‘Equip. SerOrd’ setting in transaction /PACG/ECM_EQ1 should be checked (relevant for equipment only).
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1. During sending of a service order with equipment (header level or object list) to company 8 it is checked if there exist open service orders using the same equipment (including the equipment’s top-down structure) but created in different plants (in the example case it’d be different from plant 1200, e.g. plant 1000).
1. The equipment is searched on header, operation and object list level of other service orders
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3. If the above process is successful, a /PACG/ECM_ITYPE_EQUI idoc (with equipment from plant 1000) is sent to company 8, together with the service call.Anchor