Note that you can either use Activity Feedback based on SAP Catalog Codes or based on E4C tables but not both.
...
/PACG/ECM_SERCD – Code Groups
You designate the Code Groups which will be read to build the given level of the Activity Feedback tree. Use the Field "Level Nr" from 1 to 5. You can use many Code Groups for the same Level Nr. Notice, that you maintain the Codes for every Code Group (using Transaction QS43), so actually these Code of the Code Groups form another sublevel of the tree. Thereby if Level Nr configured varies from 1 to 5, then actually 10 levels of the tree in FSM mobile application will be used.
Example in Company 1: 
Out of the above presented Configuration the user will choose in the FSM mobile application the
following:
- Code Group from the groups ZKAMTSK* (KAM Task *)
- The codes belonging to the chosen group ZKAMTSK*
- Code Group from the given group ZKAMACT*
- The codes belonging to the chosen group ZKAMACT* (KAM Activity *)
- Code Group from the given group ZKAMIOP*
- The codes belonging to the chosen group ZKAMIOP* (KAM Item Object Parts *)
- Code Group from the given group ZKAMIDM*
- The codes belonging to the chosen group ZKAMIDM* (KAM Item Damage *)
- Code Group from the given group ZKAMCAU*
- The codes belonging to the chosen group ZKAMCAU* (KAM Cause *)
...
Catalog | Purpose |
2 | Task |
A | Activity |
B | Item Object Parts |
C | Item Damage |
5 | Cause |
/PACG/ECM_SERFP – Level Nr Properties
The Cloud sends back the chosen Codes to the SAP. Always pairs "Code Group <-> Code" are determined. For every such pair the destination field in the Service Notification is determined. The following table presents the valid values for the column "Field" and the location, in which the values will be stored:
Field | Will be stored in |
MA - Task |
|
MF - Activity |
|
OT - Item - Object Part |
|
FE - Item – Problem |
|
UR - Cause |
|
Out of one Activity Feedback maximum 5 pairs Group-Code can be written into the Service Notification.
In the configuration table /PACG/ECM_SERFP you assign the Level Nr (mentioned in /PACG/ECM_SERCD) the Field of Service Notification which will be updated.
If the given line of Service Notification (Task, Activity, Item or Cause) does not exist, it will be created when the Activity Feedback is processed. Otherwise the first line (and only the first line) is updated.
In addition, if the user enters the External Text and/or Internal Text in the FSM mobile application, then it will be stored as the long text in the Service Notification (the concatenation of External Text and Internal Text will be stored in the document).
Notice, that only the Service Notifications matching the given Equipment or Technical Location will be updated, e.g. if the Activity Feedback is performed for the Equipment 10001038, then only the highlighted Notifications will be updated:
