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The hereby described customizing transaction enables parallel usage of three storage type solutions - GOS, BDS and DMS. Starting from FSM Cloud Connector Add-On version 200, the entire attachment configuration should be maintained here. DMS- and BDS-specific transactions (folder DMS/ArchiveLink (obsolete)) should no longer be used, as well as attachment-related fields in company configuration transactions (/PACG/ECM_COMP - Company definition, /PACG/ECM_CPROP - General Properties of FSM Cloud Connector). |
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Required actions to perform before usage:
Class assignment update
Redesigned attachment handling is implemented in new idoc classes which should be adjusted in transactions /PACG/ECM_CLSASSIG - FSM Connector's Outgoing Messages Configuration and /PACG/ECM_CLSASSIGIN - FSM Connector's Incoming Messages Configuration.
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Max. attachment size | Enter the maximal allowed attachment size for outbound attachments.
Attachment size should be also adjusted in SAP FSM company settings - ‘CompanySettings.MaxAttachmentSize’.  | |||||||||
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Allow attachment deletion | Allow deletion of attachments from SAP FSM after deleting related GOS attachments from SAP ECC/S4. | |||||||||
Storage type | Storage type for inbound attachments. Available storage types are:
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Block IN | Block (do not save) inbound attachments. | |||||||||
Block OUT | Block (do not transfer) outbound attachments. | |||||||||
Link SAP SO Atta | Activities can inherit attachments from the related service orders. Inbound attachments (from SAP FSM) If a service call attachment is received from SAP FSM When an attachment is created for a service order and this field is setchecked, attachment reference will be added to created for the related activities and the activity attachment in SAP ECC/S4. Such activity attachments will be automatically transferred to SAP FSM.
Outbound attachments (from SAP ECC/S4) This field is checked during outbound processing of service order attachments. If it’s set, an attachment reference will be added to the related activities and the activity attachments will be transferred to SAP FSM.
| Link SAP Notif Atta |
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Keep in mind that this setting can be effected by the General/Inbound attachment configuration for SERVICENOTIFICATION objects. If an attachment is relevant for saving for SERVICENOTIFICATION objects, the attachment reference will be created for the related activities as well, regardless of the customizing for ACTIVITY objects. Similarly, if an attachment is not relevant for saving for SERVICENOTIFICATION objects, the attachment reference will not be created for activites. |
Outbound attachments (from SAP ECC/S4)
This field is checked during outbound processing of notification attachments. If it’s set, an attachment reference will be added to the related activities and the activity attachments will be transferred to SAP FSM.
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Keep in mind that this setting can be affected by the outbound attachment configuration. E.g. if all outbound attachments are blocked, attachment reference will not be created for an activity. |
Company-dependent general attachment configuration
If General attachment configuration is maintained for a specific company, it will be used instead of the default.
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Overwrite rules for storage type configuration
The storage type maintained in the default (global) General Attachment configuration has the least priority and will be used only if none of the below is maintained for a given company/object/file type pattern.
- The storage type set in the default General Attachment configuration will be overwritten by Company-dependent inbound configuration (object- or file type-specific).
If not found…
- It will be overwritten by General inbound configuration (object- or file type-specific).
If nout found…
- It will be overwritten by Company-dependent General attachment configuration.
🕑 Inbound configuration
Certain object types and file types can be stored differently. Customize default storage types for specific ERP objects (e.g. SERVICECALL) and/or file types (e.g. PDF).
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, if not blocked by the outbound configuration (e.g. setting ‘block out’ in the General configuration). | |
Link SAP Notif Atta | Activities can inherit attachments from the related notifications. When an attachment is created for a notification and this field is checked, attachment reference will be created for the related activities in SAP ECC/S4. Such activity attachments will be automatically transferred to SAP FSM, if not blocked by the outbound configuration (e.g. setting ‘block out’ in the General configuration). |
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Company-dependent general attachment configuration
If General attachment configuration is maintained for a specific company, it will be used instead of the default.
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Overwrite rules for storage type configuration
The storage type maintained in the default (global) General Attachment configuration has the least priority and will be used only if none of the below is maintained for a given company/object/file type pattern.
- The storage type set in the default General Attachment configuration will be overwritten by Company-dependent inbound configuration (object- or file type-specific).
If not found…
- It will be overwritten by General inbound configuration (object- or file type-specific).
If nout found…
- It will be overwritten by Company-dependent General attachment configuration.
🕑 Inbound configuration
Certain object types and file types can be stored differently. Customize default storage types for specific ERP objects (e.g. SERVICECALL) and/or file types (e.g. PDF).
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If an inbound attachment matches the entered patterns (ERP object ID and/or file type), it will be stored as defined in ‘Inbound configuration’. If no ERP object ID is entered, an entry will be relevant for all objects of a given file type (similarly, if only file type is entered, it will be relevant for all ERP objects).
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Notice that one field functions different than the field with the same name placed in the General attachment configuration (see the table below). |
Link SAP SO Atta | If a service call attachment is received from SAP FSM and this field is set, attachment reference will be added to the related activities and the new activity attachment will be transferred to SAP FSM.
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Company-dependent inbound configuration
Company-dependent inbound configuration has priority over the default Inbound Configuration and will be searched for first. Only if no matching pattern is found, other configurations will be searched.
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If no ERP object ID is entered, an entry will be relevant for all objects of a given file type. If no file type is entered, an entry will be relevant for all objects with a given ERP object ID.
Company-dependent outbound configuration
A blocklist can also be maintained for specific companies.
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ERP object ID | Object to which a file is attached to.  |
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Document type | DMS document type to be used.  |
Document status | Status to be set for the document.  |
Cumulated | It controls if for every new attachment a new DMS document should be created, otherwise attachments are added to the existing one. DMS creates its own documents to which attachments are added and then these documents are linked with other documents in the system and not attachments themselves |
Default storage category DMS | Storage category links logical storage location with physical one.  |
Folder path | Specify path for document storage.  |
Company-dependent DMS configuration
DMS configuration can be maintained for a specific company. If such an entry is found, it will be used instead of the default.
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