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In Plant Maintenance orders a link to a customer usually not exists. However, SAP needs a customer link for a nevertheless occurring sales activity (contact) and "dummy" customers may be entered here. All sales activities for these order types are then created for this customer
If start- and end of activity (times) are not entered in the order standard values for sales activities can be set here.
If the entry is missing from this configuration, then the following error "Cannot determine WorkCentre for equipment and order New." may appear during inbound IDOC processing.