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Maintain Concern Catalog
Concern catalog provides a decision tree data model supporting decision making. It has been designed for vehicle service to effectively guide potential user to indicate and report the failure. From quite generic observations trough set of questions down to specific problem, using descriptive hierarchy nodes, user is able to identify and pick a complaint. Along with a concrete complaint, a concern code is selected, which, with its description serves as a base for job creation in Service Order. Using a flexible lean condition engine, packages or additional attributes can be assigned to a concern code.
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The main purpose of the Concern Catalog is to allow user to select proper Concern Code (possibly with additional attributes).
Usage
Maintain settings
Main functionalities of Concern Catalog can be grouped into:
- Catalog creation
Path: SAP SAP Easy Access > Logistics > Logistics Execution > Vehicle Sales and Service > Master Data > Mobile Service Advisor > Concern Catalog > Maintain Concern Catalog
Concern Catalog Creation
Screen elements:
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| Field | Description |
|---|---|
Catalog ID | Unique Catalog ID |
Description | Meaningful catalog description |
Usage | Usage is an object of Lean Condition mechanism. Lean condition is used to determine additional attributes of concern conde using flexible criteria i.e. determine packages for particular vehicle, demand type for SRS etc. Usage defines parameters and data structures. Usage is selected depending on the business purpose and the application in which Concern Catalog is being used. For MSA purposes, standard usage is delivered within DBME within package: /DBME/MD8_CCVA MSA Concern Catalog Code Values ! Usage is mandatory when additional attributes are to be created for a concern code. As part of usage additional customizing may be required. From catalog definition user can directly branch to condition table definition and access sequence definition for usage used.  Lean Condition for Concern Catalog |
Stack mode | When stack mode selected, application generates hierarchy nodes automatically extending hierarchy node by parent id. Not mandatory. |
Separator | In this field, separator used for stack mode – code generation is used. Separator defined here will be used to concatenate parent and child node. Not mandatory. |
Assigned text types | Text types valid for catalog nodes. Will appear then when maintaining hierarchy nodes and concern codes. |
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Determination of the concern catalog for MSA can be found in:
/DBE/SPRO > VSS > Order > Mobile Service Advisor > Application > Concern Catalog Determination
Lean Condition is used to determine right catalog depending on various business criteria.
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