The order detail screen consists of the following three parts:
Time-clocking frame (if integration enabled)
Order header
Job sections (1..n)
The time-clocking frame is the same as on the order search screen.
...
Any available employee may be selected to be temporarily assigned to the current order (including oneself). In case a team is assigned, any TIC function (start/stop time-clocking, break, etc.) will be executed for all team members simultaneously.
The teams created from the Service resource scheduling (SRS) system will be copied into the technician application. These teams can then be selected to perform a particular job or task. Only the SRS team leader is authorized to perform TIC functions, such as starting or stopping time-clocking, taking breaks, etc., for the selected team members. The team lead can also clock in or out for some of the SRS team members, especially if they are working during different shifts or if one has finished their job earlier than the others.
It is important to note that team leaders who are irrelevant for time booking will not appear on the team members list. On the other hand, technicians will be listed, but their working hours will not be recorded in CATS.
Customer contact info
Shows a popover with customer contact information, i.e. name, phone number, e-mail address
...