The Transactions described in the chapter before can be used to control the process of handling of Activity Feedback using E4C Tables. In that case the tree of codes which is presented in the FSM mobile application is built based on the content of E4C configuration tables. When the Activity Feedback is sent back to SAP, the new Notification is created.
Alternatively Alternatively, the tree used by the Activity Feedback can be built based on the SAP Catalog Codes. Use the transaction QS43 (SAP Menu -> Logistics -> Customer Service -> Service Processing -> Environment -> Catalog -> Code Groups -> QS43 - Individual Maintenance) to maintain the Code Groups and the Codes belonging to these Code Groups: 
...
Once the Codes are maintained using SAP Standard Configuration, they can be referenced by E4C configuration and eventually sent to the Cloud as a value set building the Activity Feedback tree.
/PACG/ECM_ACTLE - Activity Codes Level
The level of each Activity Code used.
Definition of which codes exist on which level.
/PACG/ECM_ACTCD - Activity Codes
...
/PACG/ECM_ACTCO - Activity Composed Code
You have to define the allowed combinations. You have to define a proper text which will be shown in the cloud.
Internal means: Will not be printed on Customer documents like Service report
/PACG/ECM_ACTF - Activity Code Feedback
...
Table of contents
| Page Tree | ||
|---|---|---|
|