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You use a recall to inform dealers about technical faults in vehicles that have already been shipped. You can also include information on how to repair the fault in the recall.
Prerequisites
- In Customizing for Vehicle Sales and Service(VSS) > Service > Recall > Define Order Type and Warranty Category for Recalls, you have defined, for each OEM, the VSS order type and warranty category for which you wish to use the recall functions. When you copy a recall to an order, the system uses this information as input for the automatically-triggered order split.
- On the SAP Easy Access screen under Vehicle Sales and Service> Warranty > Recalls > Assign Item Type and Item Category to OEM (/DBE/WTYRCLITEM), you assigned the recall item type (part: MATC, labor value: FRC, text: TEXT) to the VSS item category for the manufacturer.
- At any one time, irrespective of the recall status, the number of vehicles with a recall in the database does not exceed 99,999 (table WTY_RCLOBJ can store a maximum of 99,999 objects).
Process
- You create a recall of type CDBM (VSS Recall).
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The recall has the status 4 Closed and is not displayed in future service orders.
Result
You can display recalls (recall number, status, and corresponding VSS order number) and gain an overview of all related recalls, old recalls, and new recalls in the recall view of the vehicle master.