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Please note that in a normal case sending service order is an automatic process triggered by changes in transactions IW31/32.

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Send Service Call only

Status
title(S4)PACG 200 SP04

Send Service Call only

It allows

to send

sending Service Call without any related objects (such as address, tasks etc) that are send along with service order in a usual case.

Status
title(S4)PACG 200 SP09

Send activity

Together with service calls, transfer also the related activities. In the older service packs, activities would be sent by default.

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Technical remark: the service call selection class (/PACG/ECM_CL_S_SEL_SCALL) no longer triggers transfer of activities by default. Activities are still automatically transferred to FSM after saving a service order, but now it’s only triggered from the so-called ASA event. This helps to avoid repeated/unnecessary activity transfer.