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activity types defined in /PACG/ECM_SOLAF - Activity types for time tasks (Act. Type as TT setting in transaction /PACG/ECM_SCTD – Service Call types definition: Overview and Detail )
operation of a service order (Send Time Task setting in transaction /PACG/ECM_SCTD – Service Call types definition: Overview and Detail )
person-referring task (Task for Technician setting in transaction /PACG/ECM_SCG - Service call general settings )
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See examples of time tasks creation and assignment:
Generate a service order related TimeTask based on activity types (‘Act. type as TT’ option set in transaction /PACG/ECM_SCTD, no settings in transaction /PACG/ECM_SCG):
Time tasks - standard approach
Generate a Person related TimeTask based on activity types (‘Act. type as TT’ option set in transaction /PACG/ECM_SCTD, ‘No time task’ and ‘Time task for technician’ set in transaction /PACG/ECM_SCG):
Time tasks - Time task for technician
Generate a service order related TimeTask based on operations of the service order (‘Act. type as TT’ option not set in transaction /PACG/ECM_SCTD, no settings in transaction /PACG/ECM_SCG):
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No TimeTask generated (‘No time task’ option set in transaction /PACG/ECM_SCG):
operation of a service order (https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/
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person-referring task (Task for Technician setting in transaction /PACG/ECM_SCG - Service call general settings )
Important customizing transactions
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Task for technician - tasks are sent only once, with the user data (/PACG/ECM_USERMASTER – User), and they are assigned to a person
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/PACG/ECM_VSCTD - Service Call types definition / [OBSOLETE] /PACG/ECM_SCTD – Service Call types definition: Overview and Detail
https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/2094727169/PACG+ECM+VSCTD+-+Service+Call+types+definition#Send-activity-types-as-time-tasks (short label TAT active) - Work with CO activity type for time confirmation. Those activity types are sent per order as defined in transaction /PACG/ECM_SOLAF.
https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/2094727169/PACG+ECM+VSCTD+-+Service+Call+types+definition#Generate-time-task-for-order-operation (short label Send Time Task) - Send order operation as „task” for time effort capturing.
Split https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/2094727169/PACG+ECM+VSCTD+-+Service+Call+types+definition#Split-conf - Should time efforts be splitted before posting confirmation.
https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/2094727169/PACG+ECM+VSCTD+-+Service+Call+types+definition#Use-time-tasks%E2%80%99-act.-type-for-conf.%2FCATS (short label Act. Type as TT) - Activity type as time task.
https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/2094727169/PACG+ECM+VSCTD+-+Service+Call+types+definition#No-time-task-for-person (short label Not for person) - Do not send time task for person.
https://proaxia-prod-doc.atlassian.net/wiki/spaces/PFCC/pages/2094727169/PACG+ECM+VSCTD+-+Service+Call+types+definition#Oper.-pernr-not-populated-to-activities (short label No technician) – No update of technician in assignment
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/PACG/ECM_SOLAF - Activity types for time tasks
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