Content Comparison

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1. The service manager or service advisor creates a returns return order in one of the following ways:
   • By calling up Copy Order (transaction /DBE/ORDER05) for the reference vehicle sales order for which the returns order is being created
   • By calling up Vehicle Search (transaction /DBE/VSEARCH) and using the function Order and then Copy in the vehicle master
   • By calling up Order Processing(transaction /DBE/ORDER) on the overview screen for the VSS order by using the function Copy
     The system executes the VMS action QROR (Create Return Order).
     Status QR10 (Return Order Created) is assigned to the vehicle.
     The document flow of the vehicle returns order shows the vehicle sales order as a reference document in the VSS order via Goto > Document Flow.
2. The service manager or service advisor creates a goods receipt for the vehicle.
   The system checks whether this goods movement is allowed for the vehicle return. If the return is not allowed, the system displays an error message. If the return is allowed, the system executes the VMS action QRGR (Goods Movement for Vehicle Return).
   The vehicle has the status QR15 (Goods Receipt Done).
3. The service manager or service advisor creates a billing document. The system checks whether the creation of a billing document is allowed. If it is not allowed, the action returns an error and thus prevents further processing. If it is allowed, the system executes the VMS action QRBD (Create Invoice for Vehicle Return).
   Status QS20 (Customer Assigned) is assigned to the vehicle.

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