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• The original item or package has been manually added to the order, so that the corresponding master data for the original item is shown in the system.
• Master data for up-selling and cross-selling has been maintained correctly in Customizing, under Logistics Execution > Vehicle Sales and Service (VSS) > Order > Specific Processes > Up-selling and Cross-selling > Determination of Up-selling/Cross-selling > Define Table of Criteria.

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• You can define whether an original item must be rejected (but retained in the system) or deleted completely during the up-selling process. You can maintain this in Customizing, under Logistics Execution > Vehicle Sales and Service (VSS) > Order > Specific Processes > Up-selling and Cross-selling > Define Replacement Procedure.

Features

SAP Vehicle Sales and Service's (SAP VSS) order processing function keeps the service or parts advisor informed about existing up-selling or cross-selling options for items such as labor values, parts, delivery parts, or packages. You can access the order processing function either directly in the system or using the SAP NetWeaver Business Client (NWBC)VSS Fiori Apps. For more information, see Defining Up-selling or Cross-selling Options.