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- No SD order exists in the VSS order process.
- You have created an external customer and a vehicle with vehicle primary status Vehicle Created (QP05, Vehicle Management System (VMS)). You have assigned the secondary status Customer Assigned (QS20, VMS) to the external customer.
- You have made the following settings for order type 2000 (Service Workshop) in Customizing for Vehicle Sales and Service (VSS) under Order Basic >Basic Settings > Account Assignment:
- Define Account Assignment for Posting Costs in Order
- Internal Order for Bill-To Party > Define Internal Order Type for Bill-to Party
- Internal Order for Bill-To Party > Define Parameters for Settlement Rule
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If you want to create an external service order return, use order type 2101 (Service Returns). If you want to create an external service credit memo, use order type 2100 (Service Credit Memo).
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Example
- External service order with order type 2000 (Service Workshop): A customer brings his car to the dealership for servicing.
- External service order return with order type 2101 (Service Returns): The customer has found an item on his invoice ,which was created by accident and does not relate to the work done. He goes back to the workshop to get the money for the wrong item back from you.
- External service credit memo with order type 2100 (Service Credit Memo): The customer has noticed that one item on his invoice contains the wrong price. He goes back to the workshop center and gets a credit memo from you with order type 2100.