Workflow steps is a functionality in FSM which allows to assign an activity to a specific checkpoint or milestone of the execution process/ workflow. It provides an additional information about stage of activity and allows to standardize processes and improve communication between back-office and field technicians..
Available steps can be configured in Admin panel in Service workflows tab:
Workflow step assignment can be performed only in the mobile or desktop app:
Workflow step assignment can be viewed also on the web app as well as in the FSM activity transaction in SAP.
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Please note that activity workflow steps changes are saved in SAP in table /PACG/ECM_CACWF. |
On the other hand, workflow steps can be also automatically set based on service order status as a result of customizing maintained in /PACG/ECM_SASA.
For more information please check /PACG/ECM_SASA – Relation Assignment Status – Service Order User Status