The Technician App is a web-based application executed in the Fiori Launchpad.
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The Technician App is intended to be run on a tablet in portrait mode but works just as well on a PC screen.
Order search screen
Order detail screen
Order search screen
The search screen is divided into three parts:
Time-clocking frame (if integration enabled)
Search filter
Order list
The time-clocking (TIC) frame is always visible at the top of the application. It shows name and status of the logged-in employee and offers function buttons – like check-in, go on break or end order – that depend on the employee status and time-clocking configuration.
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search
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As soon as the filter is applied, the search result table is updated with all orders in scope of the filter which have already been released. The default view of the order table displays information like order number, description of the first job, VIN and allocation start and end information (if SRS integration is active). Additionally, a time-clocking “Start” button is shown which allows immediate clocking on the order (if TIC is configured for clocking on order level) or first job of the order (if TIC is configured for clocking on job/task level).
Both filter and result table are standard UI5 components with variants or views the user can customize and save as pre-set. This allows personalization and quick access to the desired information.
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screen
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Order detail
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The order detail screen consists of the following three parts:
Time-clocking frame (if integration enabled)
Order header
Job sections (1..n)
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screen
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In the order header area the technician has access to vital vehicle information:
Make and model
License plate
VIN
Mileage (which can be updated directly in the app)
Test drive (which can be updated directly in the app)
Recalls
Warranty information
Service history
Service intervals
On the right-hand side, a handful of buttons offer the following functionality:
Add new job
Opens a popup to select job type and enter a job description as well as add text through the devices keyboard or using TTS (text-to-speech). Depending on the job type, additional fields may be shown, e.g. Warranty.
Add package job
Opens a popup with package search. Results are immediately shown while typing and are case-insensitive. Searching is possible with package number or name. Partial names are possible using the beginning of any word in the name, e.g. for package “MB_AMG_GT1” results are shown when entering “AMG”, but not “MG”.
Add employee/select team (if TIC integration enabled)
Opens a popup with a list of employees in the responsibility area of the logged-in user. For each employee the TIC status is shown both in writing and as colour.
Any available employee may be selected to be temporarily assigned to the current order (including oneself). In case a team is assigned, any TIC function (start/stop time-clocking, break, etc.) will be executed for all team members simultaneously.
Customer contact info
Shows a popover with customer contact information, i.e. name, phone number, e-mail address
Send notification
Opens a popup with a drop-down of pre-configured order (header) notifications. Selecting a notification type may fill the text box with its default text (if configured) and may automatically expand the attachment list (if configured).
Attachments can be selected to be sent together with the notification and the (default) text can be changed or deleted. Who receives the notification and through which channel is determined by the configuration of the corresponding communication event ID.
How to set up notification types is described in Customizing.
For information on how to configure communication event IDs, please refer to the Communication Framework page.
Available UI buttons (functions) for both header and job level can be defined in application table /DBE/DAMA_A_UIFN (warning: client-independent!).
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Below the header area, the app automatically creates sections for all jobs of the order. All job numbers and their descriptions are shown next to each other and may be used for quick navigation:
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The job details show the job type (if maintained) and description, next to its status. Possible status values:
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Each job contains a table with all its labor values and parts, their description and quantity as well as the parts’ status.
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Parts status values:
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Furthermore, each job box contains several buttons (depending on job status):
Start/Pause Time-Clocking
See page: Integrated Time-Clocking
Edit job
Opens a popup to change job type or description and maintain job text (same popup as for “Add job”).
Attachments
Opens a popup allowing attachment maintenance: Upload attachments from the local drive, record video or audio and remove attachments.
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Send notification
Opens the same popup as the notification button on header level. However, only notifications configured for job level are displayed.
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Request approval
If additional work has been identified, that new job has to be approved by the customer before work may be started. Pressing this button will call the hard-coded communication event “CUST_APPROVAL_RQ”. The Communication Framework configuration determines what kind of notification is sent and to whom.
Integrated Time-Clocking
(Depending on Time-Clocking customizing, considering delivery BC set)
For the integrated Time-Clocking functionality to work (additionally to the Time-Clocking basic setup), a miniHR employee must be available and connected to the technician’s SAP user ID through infotype 0105, subtype 0001. In release VSS 4.0 the default plant maintained in infotype 0315 is used for Time-Clocking; changing the plant is currently not possible.
For any approved job without confirmed time-clocking, the same may be started with the “play” button left of the job description. Once the page is reloaded and the TIC status updated, the button will show a “Pause” icon, allowing to go on break while working on the job. Other jobs’ TIC symbols will be inactive until work on the job has been stopped.
To stop time-clocking, the button “End order” within the TIC frame at the top of the page has to be pressed. The app will reload immediately and the TIC frame will be updated with the status “Available” and showing available functions.
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